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COC

Code of Conduct

Deutsche Telekom stands behind sustainable management and the German Corporate Governance Code, which forms the basis for the legal regulations relating to the management and controlling of companies that are traded on the German stock exchange. Deutsche Telekom also stands behind internationally and nationally accepted standards for good and responsible management. In the Code of Conduct, which is valid throughout the Group, Telekom has laid down clear rules of behavior based on morals in the company, the law and on the values of the Group.

Information on the complaints procedure
All employees, but also business partners, customers, stockholders and other stakeholders, who would like to report possible violations of the Code of Conduct, can make their report here. Absolute confidentiality is guaranteed in all cases.

1. Confidential tips

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If you have a complaint or tip about possible legal transgressions in the company, especially violations of our Code of Conduct, please notify us either by letter, e-mail, fax or telephone. The tips will be handled confidentially.
Contact
Deutsche Telekom AG
Ethikline
Friedrich-Ebert-Allee 140
53113 Bonn
E-Mail: ethicsline@telekom.de
Telefon: +80003824–835*
Fax: +80003824–329*

    2. Anonymous tips

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    Should you be apprehensive about providing your name, despite the strictly confidential treatment of such data at the ethikline, tips - especially regarding gross violations and possible criminal activity or complaints pertaining to accounting and auditing can be filed via the anonymous online entry system. The so-called BKMS system works like an electronic letterbox. An anonymous dialog is also possible.

    3. Tips regarding accounting and auditing

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    The Supervisory Board of Deutsche Telekom AG has established a complaint office that is attached to the Auditing Committee to deal with complaints that only have to do with accounting and auditing. Tips can be sent to the following mailing address.
    Deutsche Telekom AG, Prüfungsausschuss
    Prüfungs- und Bilanzierungsangelegenheiten
    Postfach 2643
    53016 Bonn

      Customer contact

      Questions on products

      Customers with questions on products and services from Telekom can find the correct contacts here.

      Confidential tips

      * Reachable from: Germany, Denmark, the Netherlands, Luxemburg, Austria, Switzerland, Italy, Spain, Portugal, France, Belgium, Great Britain, Poland, Slovakia, Hungary, the Czech Republic, Brazil, the USA, Canada, Israel, China, Japan, Hong Kong, Singapore, South Africa, Australia.

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