Job-ID: 110645_EN_2
Change Manager (Budapest)
- Gesellschaft:
- IT Services Hungary
- Standorte:
- Budapest, Ungarn
- Karrierelevel:
- Professional
- Vertragsart:
- Vollzeit - unbefristet
- Bewerbungsschluss:
- 31.12.2019
- Funktionsbereich:
- General Management
- Consults with the customer, stakeholders and teams involved through the change management process
- Ensures change quality in all areas for secure, non-disruptive, compliant change implementations
- Initiates horizontal/vertical escalations if needed, manages customer escalations upon request
- Organizes/attends/leads conference calls if necessary in order to meet the target times related to the change requests
- Produces change reports, manages communication from change request till change closure
- Interfaces with incident and problem management, project management and service delivery management
- Proactively informs business, operation and governance teams in case of critical, large impact or high risk changes
- Owns changes, follows till implementation and ensures handover to other process in case of incidents caused by change
- Contibutes to Service Level Management by collecting and cascading service performance related information for change management
- Create great customer experience by being on-the-top, proactive and supportive
- Share knowledge with the management, with the team, build collaboration and a community
- Manage cases, not tickets
- Compliance with processes with highlights for continuous improvement
- Bring in/apply agile methodologies whenever and wherever it is possible
- ITIL V3 or V4 knowledge or relevant work experience
- C1 German and at least B2 English
- Good understanding of agile basics or experience in agile environment
- Flexible, proactive teamplayer, willing to walk the extra mile
IT Services Hungary is the biggest ICT employer of Hungary, the subsidiary company of T-Systems International. Our company uniquely offers the whole portfolio of ICT-service. Our centres in Budapest, Debrecen, Pécs and Szeged satisfy our international clients in systemintegrational and operational fields, but in our wide offer you can also find all the widely used software and hardware platforms of SAP system services as well as distant and local server operation, network management and supervision. The appreciation of our work is shown by winning the „Investor of the Year” award both in 2008 and 2015. In the year 2014/15 „Employer of the Year” (National Champion) award was also collected by us. Since 2014 the company has been a multiple Superbrands award winner, and IT Business gave us the title: „The Most Successful ICT enterprise” in 2017.
We are looking for experienced professionals as a still developing and broadening company!
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