ALAKÍTSD VELÜNK EGYÜTT A JÖVŐ DIGITÁLIS VILÁGÁT - PÁLYÁZZ MOST!
Executive Service Delivery Manager
- IT Services Hungary
- Vollzeit - unbefristet
- Erforderliche Sprachkenntnisse:
- English, German
IT- / TK-Projekte
IT- / TK-Betrieb
Complete ownership of a customer contract
• Commercial steering of customer contracts
• Customer relationship management on top management level
• Responsible customer satisfaction and continuous improvement
• Governance of the delivery meeting contractual agreements in terms of quality, time, and financials
• Leadership in a matrix organization across the delivery units driving client centricity
• Responsible for farming: upselling, cross-selling and finding new opportunities
• Collage/University degree or comparable vocational education with additional specialist’s training and 5 years of work experience in a functional field
• Fluent English and/or German language (German on negotiable level is an advantage)
• Wide, special knowledge and years of experience in work methodologies, customer care, guidelines, law of contracts, business economics and controlling
• International working experience in a matrix organization
• Broad knowledge of service in excellence and ITIL
• Securing the SDM-tasks and interests in the context of business processes
• Certificate of good-conduct
IT Services Hungary is the biggest ICT employer of Hungary, the subsidiary of T-Systems International. Our company uniquely offers the whole portfolio of ICT-services operating from our centres in Budapest, Debrecen, Pécs and Szeged. We satisfy the needs of clients on international scale in the fields of system integration and operation, while our services also include all the widely used software and hardware platforms of SAP systems services as well as distant and local server operation, network management and supervision. Our work has been acknowledged by awards ”Investor of the Year” (2008 and 2015) and ”Employer of the Year” (2014/2015, National Champion). Since 2014, our company has also won the Superbrands award multiple times, while most recently IT Business gave us the title ”The Most Successful ICT enterprise” in 2017.
We are looking for experienced professionals to become part of our continuously developing and growing company!