Experience Designer IHUB

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Aufgabe

Your Responsibilities

  • Definition and development of user experience strategies and strategic design of customer journeys for specific digital products/services, taking into account user requirements and current technical trends; in addition, conducting customer interviews as a basis for software solution design (personas, storyboard, etc.) and conducting design thinking workshops
  • Presenting strategic concepts and user experience outputs to stakeholders and Top management, leading and inspiring change and innovation against the headwinds of existing culture, processes, and incentives and across multiple departments.
  • Transfer of business needs and user desires into creative solutions for a unique user experience
  • Conception and cross-channel development of interaction design; development of interactive prototypes
  • design management of the project teams in user-oriented software developments, taking into account the implementation techniques
  • Ensuring the successful completion of design tasks and the preparation of relevant outcome documents at all stages
  • User Experience Coach and sparring partner for other experience managers and stakeholders from other departments


In This position you will in particular be responsible for:

  • Work as an experience leader and quality gate keeper in innovation projects and support progress against project milestones to help ensure timely execution of project deliverables
  • Translation of trend, user needs, business requirements and technical capabilities into a meaningful and captivating experience that is visually exciting, easy to use, and emotionally engaging.
  • Decompose ambiguous strategic goals into customer experience outcomes; ensure the team understands and executes to deliver results.
  • Act as expert on our products and customer journeys and offer exceptional customer service, proactively spotting problems before the occur
  • Conception and visualization of information through structured tools like information architecture, storyboards, user stories, flowcharts, site maps, wireframes and concrete specifications and requirements
  • Generating and communicating strategic analysis and business insights incl. validation of customer value.

Profil

Your Qualifications

  • Expert knowledge in design
  • Expert knowledge in concept development
  • Expert knowledge in customer centricity
  • Expert knowledge in holistic view development
  • Expert knowledge in process understanding
  • Expert knowledge in stakeholder management
  • Expert knowledge in technology understanding

This position requires in particular:

  • Master’s degree in design
  • 8+ years of experience with background in UX/Design, Research and Strategy or Planning
  • A thought leader with ability to inspire team members with Up-to-date knowledge of the newest UX- trends and new interaction paradigms (e.g. VR, AR, Voice)
  • An expert communicator, brimming with positivity, warmth, and empathy, and a customer-centric mentality, able to communicate effectively successfully across all levels within the organization, including board level
  • Strong methodological knowledge in the areas of user experience (UX), user centered design (UCD), information architecture and interaction Design.
  • Sound experience of applying the design process in agile and cross-functional teams
  • Influences key decision makers to challenge conventional practices and instill customer insights into the decision-making processes.
  • Mindset and experience to understand exactly what customers need and want
  • Work well under pressure, able to juggle many projects simultaneously and with the right priority
  • Fluent in English, German is a plus

Schwerbehinderte Menschen werden bei gleicher Eignung vorrangig berücksichtigt.

Was wir bieten

  • Flexible Arbeitszeiten

    Gestaltungsspielraum für berufliche und private Herausforderungen - mit unseren flexiblen Arbeitszeitmodellen ermöglichen wir selbstbestimmtes Arbeiten. So, wie es zum Leben und der aktuellen Situation passt.

  • Weiterbildungsangebote

    Lebenslanges Lernen ist für uns unverzichtbar. Ob vor Ort oder digital. Wir bieten eine große Anzahl an Weiterbildungsmöglichkeiten - vom Seminar bis hin zum berufsbegleitenden Studium.

  • Betriebliche Altersvorsorge

    Gut aufgestellt im Alter - wir bieten eine betriebliche Altersvorsorge und zahlen abhängig von Alter und Einkommen unserer Mitarbeiter*innen regelmäßig auf ein persönliches Versorgungskonto ein.

  • Mitarbeiterrabatte

    Produkte und Dienstleistungen vergünstigt kaufen - in den Bereichen Festnetz, Internet, Mobilfunk, TV und Smarthome erhalten Mitarbeiter*innen Rabatt. Auch Freunde und Bekannte profitieren von vielen Angeboten.

Über uns

Über uns

Experience Designer

Focus: User Experience Design

For our industry leading innovation area, we are looking for an experienced and ambitious Sr. UX Designer with broad experience in the design of digital products and outstanding experiences. The ideal candidate will be excited about the opportunity to drive experience quality an d customer centric innovation across the portfolio of Deutsche Telekom.

Kontakt

Hervé Serrette

Any questions? I´m happy to help! For your application please use our online job tool.

Unser Online-Bewerbungsprozess

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