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Job-ID: 121162

Global Process Manager for Quality department

  • #ITILfoundationcertificationhigherITILcertification-min.2
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General description

  • Performs audit coordination and other tasks related to the respective Production processes and Units. Coordinates and controls different types of audit processes according to valid standards. In order to increase the efficiency of the service activity and customer satisfaction provides audit support/knowledge across different units. Designs and produces internal and external reports related to process management.
  • Coordinates and organizes audit activities all in relation to group of colleagues, TSI standards and customer expectations. Deals with any audit related outcomes, implement audit findings across units, serves as a mediator or initiator for different audit issues that might occur. Discuss the best possible audit/technical/personal/environmental/resource solution vertically and horizontally across the company and present these changes on managerial as well as operational level. 
  • Actively cooperates with global team of colleagues and uses knowledge of company units-/employees-/resources- structure in different countries and TSI locations. Works in agile way and actively looks for solutions.
  • Related to daily tasks performs small team projects on a regular basis. 
  • Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.
  • Governance of the audit and other processes management within the unit or company. Propose and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting.

Accountabilities

  • Challenge the quality of production process to ensure Zero Outage  targets and customer satisfaction
  • Be able to work independent as well as in team to achieve the best performance and customer satisfaction
  • Ability to choose the most appropriate sources (technology/personnel) and implement them into audit process
  • Manage teleconferences with all required participants to coordinate actions to be taken related to audit and other process topics
  • Managing of continual service improvement to increase customer satisfaction and TSI cross collaboration
  • Managing of process related projects to ensure Continuous Improvement on TSI Level
  • Leading and  building up respective audit and other process communities to increase awareness to expected levels
  • Manage the alignment between audit process and operational topics to ensure proper communication
  • Influence/manage regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
  • Coaching and consultancy of respective processes to share knowledge

Requirements

Education

  • Master´s degree

Experience

  • Process- Organisation- and Quality- management- 5 years

Languages

  • English - Upper intermediate (B2)
  • German - Upper intermediate (B2) 

Certification

  • ITIL foundation certification
  • higher ITIL certification - min. 2

IT Technical skills

  • MS Office / Excel, Power Point, Outlook- Advanced 
  • PC skills / HW, SW/- Advanced 

Soft skills

  • Efective Communication skills- Advanced 
  • Analytical thinking- Advanced 
  • Presentation skills- Advanced 
  • Organisational skills- Advanced 
  • Flexibility- Intermediate
  • Stress resistance- Intermediate

Others

  • Experience of IT operations across all layers (e.g. application operation, OS operation, network, storage etc.) 
  • Flexibility
  • Responsibility
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team
  • Experience in management of international projects, previous experience in intercultural environment
  • Ability to multi-task, set priorities and meet strict deadlines
  • Using logic and reasoning to identify solutions to problems 
  • Project management experience
  • Total independent approach in solving different tasks
  • Responsibility for taking own decision
  • Ability to work autonomously
  • Project Management

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Referral bonus /financial/
  • Rotations possibilities

Salary

Monthly salary range is  1445€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Profil

Requirements

Education

  • Master´s degree

Experience

  • Process- Organisation- and Quality- management- 5 years

Languages

  • English - Upper intermediate (B2)
  • German - Upper intermediate (B2) 

Certification

  • ITIL foundation certification
  • higher ITIL certification - min. 2

IT Technical skills

  • MS Office / Excel, Power Point, Outlook- Advanced 
  • PC skills / HW, SW/- Advanced 

Soft skills

  • Efective Communication skills- Advanced 
  • Analytical thinking- Advanced 
  • Presentation skills- Advanced 
  • Organisational skills- Advanced 
  • Flexibility- Intermediate
  • Stress resistance- Intermediate

Others

  • Experience of IT operations across all layers (e.g. application operation, OS operation, network, storage etc.) 
  • Flexibility
  • Responsibility
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team
  • Experience in management of international projects, previous experience in intercultural environment
  • Ability to multi-task, set priorities and meet strict deadlines
  • Using logic and reasoning to identify solutions to problems 
  • Project management experience
  • Total independent approach in solving different tasks
  • Responsibility for taking own decision
  • Ability to work autonomously
  • Project Management

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns


Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Lenka Kiššová

Kontakt

Lenka Kiššová

I’m your personal recruiter. Don’t hesitate to contact me.

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