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General description

Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and according to internal processes (INM, CHM, PRM, DOM) .

Accountabilities

  • Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and according to internal processes (INM, CHM, PRM, DOM).
  • 1st and 2nd level INM support.
  • Execute project and other deliverables in order to fulfil KPIs and management requests.
  • Smooth and uninterrupted operation of customers’ environment.
  • Conformity with the internal work instructions and process guidelines within T-Systems.
  • Follow the defined escalation standards in case of deviations.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

Requirements

Education

  • Secondary education

IT Technical Skills

  • General IT/ PC literacy- Intermediate
  • HW/ SW overview- Basic
  • Core platform knowledge- Basic

Soft skills

  • Communication- Basic
  • Analytical thinking- Basic
  • Team cooperation- Basic

Languages

  • English- Intermediate (B1)
  • German- advantage

Salary
Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. Base salary will not be lower than 3.60€/brutto.

Profil

Requirements

Education

  • Secondary education

IT Technical Skills

  • General IT/ PC literacy- Intermediate
  • HW/ SW overview- Basic
  • Core platform knowledge- Basic

Soft skills

  • Communication- Basic
  • Analytical thinking- Basic
  • Team cooperation- Basic

Languages

  • English- Intermediate (B1)
  • German- advantage

Was wir bieten

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Standort

Lucia Gbúrová

Kontakt

Lucia Gbúrová

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