ICT Administrator III - DevOps

Purpose

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident) in order to support rollout of Patch management automation use cases in to the production environmnet. 2nd and 3rd level environment.

Key accountabilities

•  Defect Management (updating known issue list, tracking INM/PRM, …), L2 - Support, Communication and handover tasks to UC Operation for 1 level support
•  Housekeeping activities ( e.g. database cleanup, database corrections, ), Capacity Management, management of new patch sets, new versions to be patched, KPI’s reports, reports about Patch changes, Quality reports ...
•  Onboarding of new customers, Handling of integration demands into new operational units or new customers, Onboarding of new patch modules (first time deployment)
•  Support of testing of new releases and new features, Support for rollout of new versions or releases, Creation and maintenance of end user operation guide, wiki, videos
•  Presentation of life demos for stakeholders, Supporting & Training of end users, Roll-Out solution to operation teams -> Training and Supporting of End Users, Collecting feedback from end users as Input for improvements

Benefits

• Possibility of teleworking or home office
• Cafeteria Bonus - an annual package of money based on job complexity
• Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
• Financial bonus for recommendation of a candidate
• Financial bonus for relocation
• Employer pension contribution (III. pillar)
• Special program for key employees
• Work life coaching - psychological, work, legal and financial consulting
• Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
• Hard-skills and soft-skills trainings
• Opportunity to upskilling and reskilling by internal and external trainings and certifications
• Discounts at various providers
• Health week activities twice a year
• Usage of relaxation area Alejová
• Benefit from Metro

For more information about benefits visit - https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems

Salary

Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 €/brutto.

Requirements

Technical Knowledge:

• Knowledge about Microfocus SA and OO
• Basic knowledge of scripting (e.g. Phyton, …)
• Basic knowledge about server administration (Windows, LINUX, AIX, ….) and application operation 
• Knowledge about SQL queries 
  

Process:

• ITIL knowledge especially regarding INM, PRM, Change management 
• SCRUM, Agile, SAFe
• Basic knowledge of SW development and release management
  

Tools:

• JIRA
• Confluence
• MS Office
• SNOW and or SM9
  

Soft Skills:

• Good technical understanding and analytical skills for doing Troubleshooting
• Presentation skills for doing live demos and training
• Documentation skills for creating WIKI’s, presentations etc.
• Attention to detail and dedication to quality
• Ability to work independently and cross-functionally with other members of the team
• Ability to communicate both good news and bad with urgency
• Proactiveness

Language

• English language - Upper intermediate (B2)