ICT Administrator III for SAP Archiving with German

Accountabilities

• Provide 2nd and 3rd level support.
• Solve complex issues, and escalate problem solving if needed. 
• Update, close the ticket, document the solution. 
• Implement system installations and upgrades for Archiving environment.
• Participate in migration projects to various cloud platforms.     
• Execute Archiving Operational tasks.
• Perform all Archiving Basis related activities.
• May be mandated with standby tasks if expert advice is available when necessary. 
• Keep professional contacts with the IT professionals of clients.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

Requirements

Experience

• Minimum 3 years of working experience with SAP Archiving Basis technologies/products like OpenText, Image Master
• Private Cloud (DCS3, DSM, etc.)
• Public Cloud (MS Azure, AWS, Google Cloud, OTC)

Certification

• Valid certification in given technology / advantage 

Language skills

• English - Upper Intermediate (B2)

Other criteria or requirements

• Experience supporting solutions around SAP Archiving ecosystems and their technology stack.
• Experience in new technologies (e.g. archiving solutions on cloud platforms) is highly welcomed.
• Experience in various DB platforms (Oracle, MS SQL Server) and operating systems (Linux, Windows)