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Key accountabilities

  • Analyse event, incident, problem, change, and configuration management processes and tool setup in customer accounts that are under the coverage of an IQ Care program. 
  • Analyse current status, identify and close gaps in area of People, Platforms and Processes within customer accounts that are under the coverage of an IQ Care program. (creating and steering Back to Green Plans and documenting Lesson learned)
  • Identify and close gaps in these accounts. Closing the gaps include: Contract analysis (Service Levele Management), Train others (TSI and/or customer), Initiate TSI tools change requests or fixes
  • Intensive communication and collaboration with workstreams as well as the Steering committee of the customer account (TSI management board, customer management)
  • Provides, identify and close gaps in customer accounts (projects). Identify, assess and mitigate high-impact risks in the assigned work streams of Service Chain Operation managers, Operation managers, Service Delivery Managers, T&T managers and operations. 
  • Ensure (oversee, supervise, commit) that assigned work streams achieve intended results on time by project/work stream reporting, tracking of Key Performance Indicators (KPIs) and quality gates. 
  • Actively steer escalations to bring project/work stream back on track, protect margins and minimize market image impact. 
  • Development of continual improvement proposals together with the Global Customer Care team
  • Advises management
  • Manage worldwide workstream teams consisting of SC OPM, OPM, SDM, T&T managers and different kind of operation on TSI side and customer side during customer account projects.
  • Independently manages large projects in an national/international context.

Requirements
Education:

  • University education - Master's degree

Experience:

  • Process, Organisation and Quality Management - 5 years minimum

Certifications:

  • ITIL V3 Foundation (additional ITIL certifications are advantage)

IT Technical skills:

  • ITIL - Advanced
  • IT technical overview - Intermediate
  • Project management - Intermediate

Soft skills:

  • Comunication skills - Expert
  • Coordination skills - Expert
  • Presentation skills - Expert
  • Customer orientation - Advanced
  • Relation management - Advanced
  • Crisis management - Advanced
  • Leadership skills - Advanced

Other skills:

  • Quality Management - Expert
  • Process Management - Expert
  • Managerial skills - Advanced

Other criteria or requirements:

  • Outstanding to top knowledge of diverse and specific methods and extensive experience in applying these methods to the complex, strategic task area
  • Extensive/in-depth knowledge of processes and structures within his/her own company and the Group structure
  • Excellent networking across departments and with contacts within the Group (e.g., as part of Group projects) and outside the Group
  • Strong customer and results orientation
  • Work organization and managing skills, esp. crisis management skills (problem solving, work under pressure)
  • Min. 5 years managerial experience

Possible specialization (optional for recruitment reasons):

  • Advatage is to have few years experiences in positions of: ICT Application Operation & Management, Order - and Operation Managementand ICT Delivery Service Management

Languages:

  • English - Advanced (C1)
  • German (Advantage) - Upper intermediate (B2)

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Profil

Requirements
Education:

  • University education - Master's degree

Experience:

  • Process, Organisation and Quality Management - 5 years minimum

Certifications:

  • ITIL V3 Foundation (additional ITIL certifications are advantage)

IT Technical skills:

  • ITIL - Advanced
  • IT technical overview - Intermediate
  • Project management - Intermediate

Soft skills:

  • Comunication skills - Expert
  • Coordination skills - Expert
  • Presentation skills - Expert
  • Customer orientation - Advanced
  • Relation management - Advanced
  • Crisis management - Advanced
  • Leadership skills - Advanced

Other skills:

  • Quality Management - Expert
  • Process Management - Expert
  • Managerial skills - Advanced

Other criteria or requirements:

  • Outstanding to top knowledge of diverse and specific methods and extensive experience in applying these methods to the complex, strategic task area
  • Extensive/in-depth knowledge of processes and structures within his/her own company and the Group structure
  • Excellent networking across departments and with contacts within the Group (e.g., as part of Group projects) and outside the Group
  • Strong customer and results orientation
  • Work organization and managing skills, esp. crisis management skills (problem solving, work under pressure)
  • Min. 5 years managerial experience

Possible specialization (optional for recruitment reasons):

  • Advatage is to have few years experiences in positions of: ICT Application Operation & Management, Order - and Operation Managementand ICT Delivery Service Management

Languages:

  • English - Advanced (C1)
  • German (Advantage) - Upper intermediate (B2)

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia.

1 Standort

Lucia Gbúrová

Kontakt

Lucia Gbúrová

I’m your personal recruiter. Don’t hesitate to contact me.

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