Lead Delivery Service Manager

Job-ID: 166227

Lead Delivery Service Manager

  • #communication
  • #SDWAN/SASE/Security
  • #NetworkUnderlayDesign
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Key Accountabilities:

Accountable for the pre-sales solution, service design, RFP response, pre-sales technical relationship and opportunity development / opportunity win for services and solutions within the DTGBS portfolio. Providing fast determination of multiple customer business requirements and providing the most appropriate and best-fit solutions, design, and costs to meet the customer business requirements. 

Duties & Responsibilities:

  • The role will own the solution and customer technical relationship through the initial phases of the engagement, RFP response and pre-sales design (request, concept and high level), and handing over the design after customer order for detailed phases of the design to delivery management. You will ensure that your work is always of the highest industry standards and qualities as set DTGBS and meets agreed deadlines. You will be adaptable, changing your approach and methods to meet differing circumstances and audiences. You will be a recognised authority in industry and within DTGBS for your area of expertise. 
  • Specifically, demonstrable experience of managing the opportunity from RFP to contract win is essential.  Developing close relationships to the executive sponsors and responsible technical authorities within the customer is essential
  • This is a role requiring good communication, negotiation and influencing skills at differing levels both within our customer base and the DTGBS organisation particularly with IT Network and Security management and Solution Owners.
  • You will have the ability to maintain an excellent relationship and build and maintain a “trusted business advisor” status for the specific technology areas with the customer, while fostering strong internal relationships with Production and Sales is essential,
  • You will be able to present your chosen solution(s) with confidence and influence on your customers.
  • You will have the ability to plan and manage your time, having good office and administration skills (Word, Visio, PowerPoint etc).
  • This role may require leadership of a team from production on a project/customer basis.
  • The role will readily share and acquire knowledge and expertise with colleagues and other departments.
  • The candidate will have a good understanding of major network and security hardware and software components and changes within the technology area. 


Skills & Experience Required:

•    Solution and Delivery experience
•    In-depth knowledge across modern enterprise Network and Security technologies, ideally will have deep experience in one or more specialist enterprise technologies (SDWAN/SASE etc)
•    An in-depth knowledge of migration and transformation from MPLS and other style networks to overlay/underlay-based networks
•    Commercially aware, managing costs on own projects and across team and very large projects
•    Time Management – Self & others 
•    Can manage the prioritisation of their own workload as well as others and to be able to use management escalation when appropriate
•    Can plan work activities over medium and long term to support strategic activities and initiatives
•    Can lead a team on a project basis. 
•    Creates formal networks internally and externally
•    Can present complex ideas, concepts, and technical solutions to high level non-technical audiences.
•    Can anticipate potential objections and prepares case accordingly. 
•    Can influence others, and has strong interpersonal skills
•    Acts as a facilitator and mentor to more junior members of team and others within the organisation. 
•    Experience of Portfolio development
•    Applies knowledge and skills to deal with complex problems, extending and coordinating work that may extend beyond own area of knowledge and expertise

Qualifications and Technical Requirements: 
•    Recent experience in customer facing solutions architecture 
•    ITIL a benefit but not essential
•    Reporting skills
•    Proven team leader skills and disciplines
•    Suitable and relevant experience in the IT industry
•    Knowledge of competing cloud compute providers
•    Proven broad level knowledge of enterprise technologies such as;
•    Unix, Microsoft and Linux operating systems
•    Virtualisation technologies (VMware, Citrix, OpenStack)
•    VoIP and IPT technologies (Cloud, OnPrem, Hybrid)
•    CASB products, cloud and shadow IT protection products
•    WAN and SDWAN (MPLS, CE-CE NNIs, aggregation networks, extended reach, ADSL, EFM), LAN, WLAN, MAN, SDWAN, SASE, LTE, 5G
•    Data Centre technologies
•    Security and security concepts (Firewalls, Remote Access, DMZs, etc)
•    Cloud Compute offerings (Amazon, Azure, Google, Open Telekom Cloud)

Was wir bieten

  • Betriebliche Altersvorsorge

    Gut aufgestellt im Alter - wir bieten eine betriebliche Altersvorsorge und zahlen abhängig von Alter und Einkommen unserer Mitarbeiter*innen regelmäßig auf ein persönliches Versorgungskonto ein.

  • Mitarbeiterrabatte

    Produkte und Dienstleistungen vergünstigt kaufen - in den Bereichen Festnetz, Internet, Mobilfunk, TV und Smarthome erhalten Mitarbeiter*innen Rabatt. Auch Freunde und Bekannte profitieren von vielen Angeboten.

  • Gesundheitsangebote

    Die Gesundheit unserer Mitarbeiter*innen ist uns wichtig. Daher bieten wir kostenlose Gesundheitschecks, regelmäßige Vorsorgeuntersuchungen und viele (Online-)Kurse rund um das Thema Gesundheit an.

  • Bonuszahlung

    Geld macht nicht glücklich, aber es beruhigt die Nerven. Neben einem attraktiven Gehalt sind in diesem Job auch Bonuszahlungen möglich.

  • Urlaubsgeld

    Endlich Urlaub - damit unsere Mitarbeiter*innen ihre freie Zeit in vollen Zügen genießen können, stocken wir die Reisekasse mit einem Zuschuss auf.

  • Lebensversicherung

    Gut versichert - unser Angebot an alle Mitarbeiter*innen umfasst eine arbeitgeberfinanzierte Lebensversicherung.

Über uns

Über uns

Deutsche Telekom Global Business Solutions is responsible for serving Deutsche Telekom’s business customers around the world and provides a full array of integrated connectivity solutions to our customers, including Software-Defined Networking, MPLS/IPLS services, Enterprise mobility, advanced network management, network‐based security, unified communications and collaboration and consulting services.

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