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Job-ID: 125554

Lead Incident Manager with German Language

  • #Germanlanguage
  • #Problemsolving
  • #Negotiationskill
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Accountabilities

  • Lead the incident resolution procedure. Steer all involved units, manage customer expectations.
  • Define work streams, assign tasks and monitor the progress.
  • Report regularly on the incident resolution progress.
  • Moderate telephone conferences.
  • Take decisions required in order to speed up resolution of the incident.
  • Identify and assess the risks during the Major Incident Procedure.
  • Identify and handle hierarchical escalation according to defined matrix.
  • Document the progress and steps in IT Tools.

Requirements

Education

  • High School / University degree

Experience

  • Some experience working within an IT environment and with IT processes or interest in IT as such
  • Overview of ITIL foundation an advantage
  • Call Centre experience an advantage
  • Business/ sales experience an advantage
  • Moderation/ Coordination experience


Languages

  • German –  minimum C1 (Mandatory)
  • English – minimum  B2 (C1 or higher an advantage),


Others

  • Problem solving and negotiation skill
  • Ability to explain technical issues in simple language for professional audience
  • Customer-oriented, self-initiative and enthusiastic mind set,
  • Analytical skills and able to comprehend situation,
  • Methodological and structured approach of work organization,
  • Result-oriented, determined, able to complete tasks on time and under pressure,
  • Intercultural experience (advantage)

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Profil

Requirements

Education

  • High School / University degree

Experience

  • Some experience working within an IT environment and with IT processes or interest in IT as such
  • Overview of ITIL foundation an advantage
  • Call Centre experience an advantage
  • Business/ sales experience an advantage
  • Moderation/ Coordination experience


Languages

  • German –  minimum C1 (Mandatory)
  • English – minimum  B2 (C1 or higher an advantage),


Others

  • Problem solving and negotiation skill
  • Ability to explain technical issues in simple language for professional audience
  • Customer-oriented, self-initiative and enthusiastic mind set,
  • Analytical skills and able to comprehend situation,
  • Methodological and structured approach of work organization,
  • Result-oriented, determined, able to complete tasks on time and under pressure,
  • Intercultural experience (advantage)

Was wir bieten

  • Flexible Arbeitszeiten

    Gestaltungsspielraum für berufliche und private Herausforderungen - mit unseren flexiblen Arbeitszeitmodellen ermöglichen wir selbstbestimmtes Arbeiten. So, wie es zum Leben und der aktuellen Situation passt.

Über uns

Über uns

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

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