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General description

Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

Accountabilities

  • Responsible for part of service chain, cross Department level (technical layer)
  • Responsible for KPIs and SLAs / OLAs of the related services
  • Accountable for technical content of operational / specialized technical concepts
  • Ensure the quality of provided services and provides operational support
  • Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output
  • Support SC OPM in planning the requirement for resourcing at both Department and Team level
  • Operational interface between the production and SC OPM
  • Support SC OPM in explanation of production options for SDM
  • Responsible for the default reporting ordered by the SC OPM
  • Monitor, manage and improve the efficiency of provided services

Requirements

  • Secondary education
  • 2 years experience

Certification

  • ITIL Foundation

IT Technical Skills

  • MS office- Advanced
  • Core platform knowledge- Intermediate
  • Related platform knowledge- Basic

Soft skills

  • Effective communication- Advanced
  • Presentation skills- Advanced
  • Negotiation skills- Advanced
  • Team work cooperation- Advanced
  • Proactive approach
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation
  • Stress resistant

Other skills

  • Project management- Basic
  • Process overview- Intermediate
  • Quality management- Intermediate
  • Leadership skills- Intermediate

Languages

  • German- Upper intermediate (B2)
  • English- Upper intermediate (B2)

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Referral bonus /financial/
  • Rotations possibilities

Salary
Minimum monthly salary is 1000 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Profil

Requirements

  • Secondary education
  • 2 years experience

Certification

  • ITIL Foundation

IT Technical Skills

  • MS office- Advanced
  • Core platform knowledge- Intermediate
  • Related platform knowledge- Basic

Soft skills

  • Effective communication- Advanced
  • Presentation skills- Advanced
  • Negotiation skills- Advanced
  • Team work cooperation- Advanced
  • Proactive approach
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation
  • Stress resistant

Other skills

  • Project management- Basic
  • Process overview- Intermediate
  • Quality management- Intermediate
  • Leadership skills- Intermediate

Languages

  • German- Upper intermediate (B2)
  • English- Upper intermediate (B2)

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Standort

Simona Vranovská

Kontakt

Simona Vranovská

I’m your personal recruiter. Don’t hesitate to contact me.

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