Process Manager for Change management
- #ITILMSOffice
Aufgabe
Accountabillities
- Challenge the quality of production process to ensure Zero Outage targets
- Manage teleconferences with all required participants to coordinate actions to be taken realted to process topics
- Manage continual service improvement to increase customer satisfaction
- Managing of process related projects to ensure Continuous Improvement on TSI Level
- Leading and building up respective process communities to increase awareness to expected levels
- Manage the alignment between process and operational topics to ensure proper communication
- Manage regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
- Coaching and consultancy of respective processes to share knowledge
Requirements
Education
- Master´s degree
Experience
- Process- Organisation- and Quality Management (5 years of experience)
- ITIL foundation certification; higher ITIL certification - min. 2
Languages
- English - Upper intermediate (B2)
- German- advantage
IT Technical Skills
- PC skills / HW, SW/- Advanced
- MS Office- Advanced
Soft skills
- Efective communication skills- Advanced
- Analytical thinking- Advanced
- Presentation skills - Advanced
- Organisational skills - Advanced
- Flexibility- Intermediate- Advanced
- Stress resistance- Intermediate
Other criteria or requirements
- Ability to work autonomously
- Project Management- Basics
- Experience of IT operations across all layers (e.g. application operation, OS operation, network, storage,etc.)
- Pro-activity and pro-customer orientation
- Ability to work as an individual also as a part of the team
- Experience in management of international projects, previous experience in intercultural environment
- Ability to multi-task, set priorities and meet strict deadlines
- Using logic and reasoning to identify solutions to problems
- Project management experience
- Total independent approach in solving different tasks
- Responsibility for taking own decission
Benefits
- Possibility of Teleworking or Home office
- Cafeteria - individual financial benefit
- Trainings and development opportunities (Coursera, Percipio full access for free)
- Pension savings contribution
- Extra vacation days
- Referral bonus /financial/
- Discounts at various providers in Košice
- Team buildings online
- Work-life Program and Coaching
- Health Weeks
- Sport Activities
- Weekend Events
- Doctors at workplace
- Credit card
- Rotations possibilities
Profil
Requirements
Education
- Master´s degree
Experience
- Process- Organisation- and Quality Management (5 years of experience)
- ITIL foundation certification; higher ITIL certification - min. 2
Languages
- English - Upper intermediate (B2)
- German- advantage
IT Technical Skills
- PC skills / HW, SW/- Advanced
- MS Office- Advanced
Soft skills
- Efective communication skills- Advanced
- Analytical thinking- Advanced
- Presentation skills - Advanced
- Organisational skills - Advanced
- Flexibility- Intermediate- Advanced
- Stress resistance- Intermediate
Other criteria or requirements
- Ability to work autonomously
- Project Management- Basics
- Experience of IT operations across all layers (e.g. application operation, OS operation, network, storage,etc.)
- Pro-activity and pro-customer orientation
- Ability to work as an individual also as a part of the team
- Experience in management of international projects, previous experience in intercultural environment
- Ability to multi-task, set priorities and meet strict deadlines
- Using logic and reasoning to identify solutions to problems
- Project management experience
- Total independent approach in solving different tasks
- Responsibility for taking own decission
Was wir bieten
-
Homeoffice/Mobile Working möglich
Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.
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Kantine am Standort
Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.
Über uns
Über uns
Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
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