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Job-ID: 124221

Process Specialist - Lead Incident Management Service

  • #xperiencewithMSExcel
  • #German
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General description

Telekom-IT at Deutsche Telekom IT & Telecommunications Slovakia forms part of the Internal IT department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the Process Specialist works as part of the LIM Service sub-team which provides 24/7 assistance to the Telekom IT Incident Management process. The process specialist provides vital assistance to Lead Incident Managers in Slovakia and Germany during high priority Major Incidents. He/she also coordinates with other departments and continuously improves processes according to valid standards in order to increase customer satisfaction and the efficiency of the service provided.

Accountabilities

  • Organize and participate on teleconferences/meetings with all required participants to inform about actions to be taken.
  • Active assistance on conference calls during the Major Incident procedure.
  • Coordinate continuous improvement in working processes to increase customer satisfaction.
  • Perform and quality check handover of tasks to other entities such as Problem Management teams.
  • Participation in process related projects to ensure continuous improvement up to DT IT &Telecommunications standards.
  • Provide an interface between process and operational topics to ensure proper communication between different teams.
  • Report regular KPI’s to Management and customers and set up actions in case of deviance to keep quality on an expected level.

    Requirements

    Education

    • Secondary education degree,

    Experience

    • Overall overview of ICT industry environment an advantage,
    • Experience with MS Excel,
    • Experience of IT operations across at least 1area (e.g. application operation, system operation, infrastructure, network, storage, desktop) an advantage ,
    • ITIL / Process knowledge an advantage,

    Languages

    • German – minimum B2 (C1 or higher a distinct advantage),
    • English – minimum B1 (B2 or higher an advantage),

    Others

    • Excellent communication skills,
    • Willingness to work on a 24/7 shift plan,
    • Team player, flexible, responsible and pro-active,
    • Customer orientated,
    • Analytical skills,
    • Stress resistant.

    Benefits

    • Cafeteria - individual benefit,
    • Trainings and development opportunities,
    • Discounts at various providers in Košice,
    • Possibility of Home office,
    • Pension savings contribution,
    • Meal vouchers contribution,
    • Teambuildings,
    • Extra vacation days,
    • Young and enthusiastic working environment,
    • Diversity Program,
    • Health Weeks,
    • Sport Activities,
    • Weekend Events,
    • Work life Coaching,
    • Doctors at workplace,
    • Credit card,
    • Referral bonus /financial/,
    • Rotations possibilities.

    Salary

    Minimum monthly salary is 855 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

    Profil

    Requirements

    Education

    • Secondary education degree,

    Experience

    • Overall overview of ICT industry environment an advantage,
    • Experience with MS Excel,
    • Experience of IT operations across at least 1area (e.g. application operation, system operation, infrastructure, network, storage, desktop) an advantage ,
    • ITIL / Process knowledge an advantage,

    Languages

    • German – minimum B2 (C1 or higher a distinct advantage),
    • English – minimum B1 (B2 or higher an advantage),

    Others

    • Excellent communication skills,
    • Willingness to work on a 24/7 shift plan,
    • Team player, flexible, responsible and pro-active,
    • Customer orientated,
    • Analytical skills,
    • Stress resistant.

    Was wir bieten

    • Homeoffice/Mobile Working möglich

      Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

    • Kantine am Standort

      Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

    Über uns

    Über uns

    Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
    Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
    Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

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    Kontakt

    Lucia Jacková

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