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Key accountabilities

  • Within Service ensurance pillar S&SeM Process Expert carries on all responsibilities, performs activities and deals with processes necessary to meet the contractual service requirements and safeguards the Quality of provided service
  • Processing orders for customer in specific tool to deliver customer requests (creation of orders)
  • Validating requests in tool and collecting all necessary information and documentation to complete the order
  • Delivering requestor/customer acceptance of delivered service
  • Coordinating orders and providing necessary information to implementer’s teams to deliver customer order in requested time and quality
  • Processing and coordinating incoming requests from Service Delivery Managers production unit
  • Coordinating complex orders
  • Leading small project teams in order to process complex orders
  • Training other colleagues within Order management topics
  • Planning steps in order to implement Order management process for new demands
  • Coordinating approvals and order specification in pre-order phase
  • Executing quality checks
  • Organizing teleconferences regarding orders status, process efficiency & adjustment
  • Providing inputs for claim management
  • Creating:

           - process improvements in the area of Service ensurance, order management
           - proposals with an aim to optimize production and delivery of services, alignment with the customer, safeguarding contractual update
           - recommendations or suggestions on optimization of measures related to processes, reporting and quality improvement (based on the analysis)

  • Collecting, preparing, investigating and summarizing of different inputs from requestor to create agreed and on demands reports
  • Creating complex reports for top management
  • Provides board members and customers with regular reports in order to manage the account effectively and efficiently
  • Inspection of data inputs in order to keep data quality on top level
  • Investigation of relevant reasons of breached SLA as an input for reports
  • Communication with identified stakeholders on daily basis to collect relevant inputs
  • Creating of financial reports :

           - shopping carts based on input from SDM in order to create purchase order
           - invoices based on input from SDM, OPM

  • Communication with production to ensure delivery of services in required SLA, OLA and KPI
  • Organizing and coordinating customer escalations in deployment phase
  • Lead an opportunity management

Requirements
Education:

  • Secondary education

Experience:

  • ICT Delivery Service - 2 years minimum

Certifications:

  • SeM Basic
  • IT Technical skills:
  • Excel - Advanced
  • MS Office - Intermediate
  • General IT overview - Intermediate
  • TSI portfolio knowledge - Intermediate

Soft skills:

  • Customer orientation - Advanced
  • Communication skills - Intermediate
  • Negotiation skills - Intermediate
  • Time management - Intermediate
  • Problem solving ability - Intermediate
  • Result orientation - Intermediate
  • Presentation skills - Intermediate

Other criteria or requirements:

  • PowerPoint advanced
  • Experience in ITCO (min. 1Year)
  • TSSK Process Overview
  • ITIL Foundation Overview

Languages:

  • English - Upper intermediate (B2)
  • German - Intermediate (B1)

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Profil

Requirements
Education:

  • Secondary education

Experience:

  • ICT Delivery Service - 2 years minimum

Certifications:

  • SeM Basic
  • IT Technical skills:
  • Excel - Advanced
  • MS Office - Intermediate
  • General IT overview - Intermediate
  • TSI portfolio knowledge - Intermediate

Soft skills:

  • Customer orientation - Advanced
  • Communication skills - Intermediate
  • Negotiation skills - Intermediate
  • Time management - Intermediate
  • Problem solving ability - Intermediate
  • Result orientation - Intermediate
  • Presentation skills - Intermediate

Other criteria or requirements:

  • PowerPoint advanced
  • Experience in ITCO (min. 1Year)
  • TSSK Process Overview
  • ITIL Foundation Overview

Languages:

  • English - Upper intermediate (B2)
  • German - Intermediate (B1)

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia.

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Kontakt

Barbora Iškyová

Unser Online-Bewerbungsprozess

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