For our industry-leading innovation area, we are looking for an Senior UX Designer (m / f / d) with experience in the design of digital products and perspectives. The ideal candidate will be able to maintain the quality of experience and the customer-centric experience across Deutsche Telekom´s portfolio. As an experience designer, you will recognize the design of customer journeys for certain products / services selected from the user experience and current technical trends in the context of developments.

• Professional leadership of design teams in interdisciplinary relationships and operational innovation projects
• Conception of comprehensive customer experiences in relationship services in the B2C and B2B area
• You develop prototypes in hardware and software as well as design specifications and frameworks for products and services
• You scout trends, work on current technological and development-based and development-innovative, innovative, strategically controlled design work from pitch to service / product in the overall process for various target groups
• You will lead strategically oriented projects

In This position you will in particular be responsible for:

• Work as an experience leader and quality gate keeper in innovation projects and support progress against project milestones to help ensure timely execution of project deliverables
• Translation of trend, user needs, business requirements and technical capabilities into a meaningful and captivating experience that is visually exciting, easy to use, and emotionally engaging.
• Decompose ambiguous strategic goals into customer experience outcomes; ensure the team understands and executes to deliver results.
• Act as expert on our products and customer journeys and offer exceptional customer service, proactively spotting problems before the occur
• Conception and visualization of information through structured tools like information architecture, storyboards, user stories, flowcharts, site maps, wireframes and concrete specifications and requirements
• Generating and communicating strategic analysis and business insights incl. validation of customer value.

This position requires in particular:

• Master’s degree in design and 8+ years of experience with background in UX/Design, Research and Strategy or Planning
• A thought leader with ability to inspire team members with Up-to-date knowledge of the newest UX- trends and new interaction paradigms (e.g. VR, AR, Voice)
• An expert communicator, brimming with positivity, warmth, and empathy, and a customer-centric mentality, able to communicate effectively successfully across all levels within the organization, including board level
• Strong methodological knowledge in the areas of user experience (UX), user centered design (UCD), information architecture and interaction Design.
• Sound experience of applying the design process in agile and cross-functional teams
• Influences key decision makers to challenge conventional practices and instill customer insights into the decision-making processes.
• Mindset and experience to understand exactly what customers need and want
• Work well under pressure, able to juggle many projects simultaneously and with the right priority
• Expert knowledge in design, concept development and customer centricity 
• Expert knowledge in holistic view development, process-/technology understanding and stakeholder management
• Fluent in English, German is a plus