For our industry-leading innovation area, we are looking for an Senior UX Designer (m / f / d) with experience in the design of digital products and services. We see experience quality as the result of cross functional collaboration. Therefore the ideal candidate is an experience leader, passionate about creating best in class experiences by own Design contribution but also by able to take experience leadership in a cross-functional team.

• You decompose ambiguous strategic goals into customer experience outcomes; you ensure the team understands and executes to deliver results. You generate and communicate strategic analysis and business insights incl. validation of customer value. 
• You Work as an experience leader and quality gate keeper in innovation projects and support progress against project milestones to help ensure timely execution of project deliverables
• You translate trend, user needs, business requirements and technical capabilities into a meaningful and captivating experience that is visually exciting, easy to use, and emotionally engaging. 
• You act as expert on our products and customer journeys and offer exceptional customer service, proactively spotting problems before the occur
• You create concepts and visualizations of information through structured tools like information architecture, storyboards, user stories, flowcharts, site maps, wireframes and concrete specifications and requirements

You hold a degree in the area of design in combination with significant professional a in UX design. You have 7+ years of professional experience in this job. You are also able to demonstrate the following knowledge and skills through a compelling portfolio of work examples:

• A thought leader with ability to inspire team members with Up-to-date knowledge in the newest UX- trends and new interaction paradigms (e.g. VR, AR, Voice)
• An expert communicator, brimming with positivity, warmth, and empathy, and a customer-centric mentality, able to communicate effectively successfully across all levels within the organization, including board level
• Strong knowledge and capabilities in user experience (UX), user centered design (UCD), information architecture and interaction Design.
• Sound experience of applying the design process in agile and cross-functional teams. Work well under pressure, able to juggle many projects simultaneously and with the right priority.
• Expert knowledge in design, concept development and customer centricity. Mindset and experience to understand exactly what customers need and want.
• Expert knowledge in holistic view development, process-/technology understanding and stakeholder management Fluent in English, German is a plus