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General description

Manages, steers and coordinates contributing activities in resolution of CBI High incidents Acts in accordance of customer reference process, whilst observing related SLA’s and KPI’s to ensure incidents are resolved within time.

Accountabilities

  • To qualify, validate, lead and escalate / deescalate major (CBI - High / Critical) incidents
  • To open and lead technical conference calls
  • To own and coordinate Incidents, whilst ensuring that key milestones, KPI’s and SLA’s are achieved
  • To create and distribute ‘structured list’ communications to key stakeholders in line with ‘reference’ process, keeping them informed of progress for resolution
  • Initiates root-cause analysis by providing information to Problem Management about major (CBI High / Critical) incidents which start the investigation into Problem tickets
  • Lead incident resolution whilst ensuring that KPIs and SLA are achieved

Requirements

Education

  • Master´s degree

Experience

  • Minimum 2 Years’ experience working within Process- Organisation- and Quality Management
  • Understanding of business environment and IT, processes, organization
  • Intercultural experience (advantageous)

Soft skills

  • Ability to work autonomously
  • Results oriented, persevering, able to complete task on time under pressure
  • Works on assigned tasks independently
  • Customer oriented, initiative and enthusiastic
  • Strong communication skills
  • Analytical thinking
  • Presentation skills
  • Organisational skills
  • Flexibility
  • Stress resistance

Languages

  • German - Upper Intermediate (B2)
  • English - Upper Intermediate (B2)

Benefits

  • Cafeteria - individual benefit,
  • Trainings and development opportunities,
  • Discounts at various providers in Košice,
  • Possibility of Home office,
  • Pension savings contribution,
  • Meal vouchers contribution,
  • Teambuildings,
  • Extra vacation days,
  • Young and enthusiastic working environment,
  • Diversity Program,
  • Health Weeks,
  • Sport Activities,
  • Weekend Events,
  • Work life Coaching,
  • Doctors at workplace,
  • Credit card,
  • Referral bonus /financial/,
  • Rotations possibilities.

Salary

Minimum monthly salary is 1 295 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Profil

Requirements

Education

  • Master´s degree

Experience

  • Minimum 2 Years’ experience working within Process- Organisation- and Quality Management
  • Understanding of business environment and IT, processes, organization
  • Intercultural experience (advantageous)

Soft skills

  • Ability to work autonomously
  • Results oriented, persevering, able to complete task on time under pressure
  • Works on assigned tasks independently
  • Customer oriented, initiative and enthusiastic
  • Strong communication skills
  • Analytical thinking
  • Presentation skills
  • Organisational skills
  • Flexibility
  • Stress resistance

Languages

  • German - Upper Intermediate (B2)
  • English - Upper Intermediate (B2)

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Standort

Simona Čuchráčová

Kontakt

Simona Čuchráčová

I’m your personal recruiter. Don’t hesitate to contact me.

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