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General description

Manage complete chain and execution of defined part of customer contract throughout the countries to fulfill or exceed the expectations of the external customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment.

Accountabilities

  • Functional leading of group of Service Delivery Managers in several defined countries in order to manage defined stream of service
  • Manage optimal contract fulfillment for both the client and the company for the duration of the contract
  • Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements 
  • Procure services for the client at optimal price and quality
  • Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
  • Observe and adjust the budgets and cost reduction
  • Procure services in compliance with the deadlines and the expected service levels
  • Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources
  • Handle customer complaints and escalations within  the framework of the complaint management process
  • Process claim management towards customer
  • Manage continuous improvement of delivered services
  • Manage and evaluate changes in dynamic documents in compliance with document management
  • Develop and drive innovation within the customer base.
  • Ownership of annual TRI*M (customer satisfaction) programme; ensuring that targets are set and cascaded to the accounts, service  improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met.

Management scope

  • People: Functional leading of Service Delivery Managers / SC OPM in defined countries in order to manage defined stream of service.
  • Finance: Control revenues, plans/controls TWC related to assigned customer - Small customer, Mid-size, Big customer, Global customer - range is up to 10 mil. EUR p.a.
  • Processes: The holder plans and coordinates delivery of end to end service and processes of Service Management

Requirements

Education

  • Masters degree in Information technologies

Experience 

  • Minimum 3 years in ICT Delivery Service Management

Certification

  • ITIL V3 Foundation, SeM Advanced

IT Technical Skills

  • General IT overview- expert
  • TSI portfolio knowledge- expert
  • MS Office- advanced

Soft skills

  • Customer orientation- expert
  • Excellent leadership- advanced
  • Communication skills- expert
  • Negotiation skills- expert
  • Time management- expert
  • Problem solving ability- expert
  • Result orientation- expert
  • Presentation skills- expert

Languages

  • German - Advanced (C1)
  • English - Upper Intermediate (B2)

Other criteria or requirements

  • Finance and billing- advanced
  • Self-motivated individual with excellent interpersonal communication and influencing skills 
  • Excellent motivator with ability to achieve results
  • Able to resolve issues independently
  • Excellent Customer interface 
  • Sound knowledge of project management principles
  • Mature specialized professional knowledge (deep understanding of a specific professional field)
  • Analytical and problem solving attributes
  • Exhibiting tact and diplomacy
  • Experience of post-sales support - advantage
  • Cost control and budget planning

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Salary

Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800€/brutto.

Profil

Requirements

Education

  • Masters degree in Information technologies

Experience 

  • Minimum 3 years in ICT Delivery Service Management

Certification

  • ITIL V3 Foundation, SeM Advanced

IT Technical Skills

  • General IT overview- expert
  • TSI portfolio knowledge- expert
  • MS Office- advanced

Soft skills

  • Customer orientation- expert
  • Excellent leadership- advanced
  • Communication skills- expert
  • Negotiation skills- expert
  • Time management- expert
  • Problem solving ability- expert
  • Result orientation- expert
  • Presentation skills- expert

Languages

  • German - Advanced (C1)
  • English - Upper Intermediate (B2)

Other criteria or requirements

  • Finance and billing- advanced
  • Self-motivated individual with excellent interpersonal communication and influencing skills 
  • Excellent motivator with ability to achieve results
  • Able to resolve issues independently
  • Excellent Customer interface 
  • Sound knowledge of project management principles
  • Mature specialized professional knowledge (deep understanding of a specific professional field)
  • Analytical and problem solving attributes
  • Exhibiting tact and diplomacy
  • Experience of post-sales support - advantage
  • Cost control and budget planning

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns


Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Standort

Lucia Gbúrová

Kontakt

Lucia Gbúrová

I’m your personal recruiter. Don’t hesitate to contact me.

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