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Job-ID: 149490

Service chain operations manager for ITSM

  • #Timemanagment
  • #leadership
  • #strategicthinking
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Key accountabilities

  • Responsible for service chains of a specific business service / product cross various organizational units.
  • Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
  • Responsible for KPIs and SLAs / OLAs of the contracted services.
  • Accountable for technical content of operational / specialized technical concepts.
  • Deliver input for resource planning to ensure operational stability.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance.
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Steer the respective Operation Managers.
  • Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
  • Explanation of production options for SDM.
  • Accountable for the default reporting ordered by the SDM.
  • Monitor, manage and improve the efficiency of provided services.
  • Single point of contact towards the internal customer.
  • Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional).
  • Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional).
  • Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional).

Requirements

Education:

  • University education - Bachelor's degree

 Experience:

  • Similar position - 4 years minimum
  • Ability to work with agile methodology - advantage 

 Certification:

  • ITIL higher certification (advanced modules)

IT Technical skills:

  • ServiceNOW – Advanced
  • Agile methodology- Advanced
  • MS office - Advanced
  • Platform knowledge - Intermediate

Soft skills:

  • Effective communication - Advanced
  • Negotiation skills - Advanced
  • Presentation skills - Advanced
  • Team work cooperation - Advanced

Other skills:

  • Process overview - Advanced
  • Leadership skills - Advanced
  • Quality management - Intermediate
  • Project management - Intermediate
  • Financial literacy - Basic

Other criteria or requirements:

  • Proactive approach, Stress resistant
  • Ability to work in team
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation

Language:

  • English - Upper intermediate (B2)
  • German  - Intermediate (B1), advantage

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Profil

Requirements

Education:

  • University education - Bachelor's degree

 Experience:

  • Similar position - 4 years minimum
  • Ability to work with agile methodology - advantage 

 Certification:

  • ITIL higher certification (advanced modules)

IT Technical skills:

  • ServiceNOW – Advanced
  • Agile methodology- Advanced
  • MS office - Advanced
  • Platform knowledge - Intermediate

Soft skills:

  • Effective communication - Advanced
  • Negotiation skills - Advanced
  • Presentation skills - Advanced
  • Team work cooperation - Advanced

Other skills:

  • Process overview - Advanced
  • Leadership skills - Advanced
  • Quality management - Intermediate
  • Project management - Intermediate
  • Financial literacy - Basic

Other criteria or requirements:

  • Proactive approach, Stress resistant
  • Ability to work in team
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation

Language:

  • English - Upper intermediate (B2)
  • German - Intermediate (B1), advantage

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.

Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia.

Love Magenta

Kontakt

Barbora Iškyová

Unser Online-Bewerbungsprozess

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