Service Delivery Manager (Szeged)
- #Projectmanagement
- #Clientmanagement
- #Accountmanagement
Aufgabe
- Maintain positive relationships with customers
- Supervise contract fulfilment and contributes to its optimization for both the client and the Company
- Oversee all factors which might affect contract fulfilment
- Establishes and refines processes to provide consistently high levels of customer service in a cost-effective manner
- Collaboration with cross-functional units
- Assess customer feedback and using your creativity to establish, improve, and refine services
- Remain organized and meet deadlinescoordination role and End-2-End handling for incident-, problem-, change- (incl. service) and capacitymanagement
- Responsible for continuous improvement
- Building partnerships and liaising with team leaders & OPMs to determine the company's services, delivery criteria, and solutions for issues that may arise
Profil
- At least 3 year of Service Delivery Manager experience
- Knowledge/Experience with Cloud operation and technologies (preferred)
- Good knowledge of IT Service Management Tools (SM9, CMDB, …)
- ITIL Foundation certificate, and/or equivalent work experience
- local, near- and offshore Team-management experience
- Structured and reliable task execution
- Excellent English language knowledge- German is a huge plus
- Certification in any of the above technologies is an advantage
- Contract management and negotiation experience (participation in any transition/transformation projects in the IT sector is an advantage)
- Service Level Management is an advantage
Softskills:
- Strong interpersonal skills
- Good communication skills
- Strong teamwork skills and attention to detail
- Good financial understanding of IT services (SAP knowledge is an advantage)
- Analytical skills and the ability to interpret information from numerous sources to prepare and present reports
- ITIL or Agile methodolody knowledge is an advantage
- Willingness to travel
- A high level of responsibility and accountability to customers
Über uns
Über uns
Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 4500 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
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