Service Operations Manager (Cloud)

Job-ID: 194451

Service Operations Manager (Cloud)

  • #Technical_Product_Management;Service_Operations_Manager;Cloud
profile image

Aufgabe

About us

Technology is the heartbeat that connects us across borders!

T-Hub (Technology Hub) is part of the Technology Delivery International (TDI) department. Our highly international teams deliver best-in-class cloud, network and services technologies that win our customers’ hearts! We work topic-driven and skill-based. That is why we are a chapter-based organization with a clear focus on the development of our people, while driving the delivery of TDI’s products and services in tribes.

What will you do?

At TDI (Technology Delivery International), technology is what connects us. In the ever-changing world of technology, we need Service Managers who can steer us through a multitude of challenges.

Our products and services range from cloud native platforms to virtualized/cloudified TelCo network functions and affect thousands of people in today’s connected world. We provide the best-in-class technology solutions and products to the Deutsche Telekom footprint in the European market and through the close collaboration with our local entities, we cater for millions of customers.


As a Service Operations Manager you work collaboratively across regions and functions to deliver the best service functionality and ensure the optimal performance of your services.


Your main tasks include:

  •     Deeply understand and communicate the problems of customers and users.
  •     Actively participate in the decision-making processes concerning the service functionalities based on defined requirements.
  •     Drive the necessary integration efforts of an application and of a platform itself to deliver on the promised (business-)functionality (e.g. integration of the application into the exciting network or OSS tools).
  •     Ensure a smooth acceptance procedure via highly automated tests (if possible) to successfully conclude the integration of an application and a platform.
  •     Oversee the operations of the application and platform in a production environment by taking responsibility of 1st and 2nd level incident management, problem management and change management.
  •     Take problem ownership and responsibility for the operational services as the “single point of contact” for all SLAs towards involved partners such as MSFT, Zoom, RingCentral, FMC etc.
  •     Assess and escalate problem tickets to the appropriate instance to allow to resolve all the arrived tickets in a defined time frame.
  •     Communicate the service roadmap and status to a diverse set of stakeholders.

When applying for this position, you will be considered for the Technical Product Management chapter at TDI.

Profil

Your Profile

What will you bring along?

  •     Motivation to deliver and operate services that delight our customers
  •     A mindset of continuous learning, willingness to share knowledge and learn from others
  •     Ability to innovate and find solutions to complex problems
  •     A perfect balance between being a strong individual contributor and an empathic team player
  •     Ability to communicate effectively with different stakeholders in the company
  •     Ability to influence multiple stakeholders without direct authority

What do you need to have?

  •     Bachelor's or University degree in Computer Science or Engineering or equivalent experience delivering and operating technical services.
  •     A minimum of 5 years of experience in the field of service management and service operations.
  •     Experience in orchestrating cross-functional teams to achieve service success - from taking functionality decisions to operations
  •     Experience in delivering and operating services/applications running on AZURE Cloud
  •     Comprehensive view on the performance of the STEAM Platform with all MS Teams, Zoom, RingCentral, FMC etc. services
  •     Good knowledge in microservice architecture and automation frameworks for CI/CT/CD
  •     High-level knowledge about OVOC and SBC
  •     Experience with agile work methods and DevOps principles

Was wir bieten

Über uns

Über uns

Who we are? 

Deutsche Telekom Pan-Net was established in 2015 as part of Deutsche Telekom Group, Technology & Innovation Area, and part of Technology Delivery International (TDI).

TDI is a collection of experts teams spread across Europe, working together collaboratively with our NatCos (national companies) to enable relevant technologies for the delivery of core telco services to our customers in our many markets. Pan-Net focuses on building and scaling cloud based and network service platforms, delivering best network performance through continues optimization. We delight our customers by enabling innovative network automation solutions across the European Telco footprint. Besides the headquarters in Bratislava, Slovakia there are other Pan-Net affiliated companies across Europe, and together with the TDI team in Germany, we leverage the power of all teams to provide best in class technology solutions.

Deutsche Telekom Pan-Net bundles key competencies for future tech projects within the area of Technology & Innovation. Anchoring skill developments in learning opportunities on- and off-of-the job, is deeply imbedded in our corporate culture. Therefore, the technical experts, who are organized in chapters and tribes, are flexibly and effectively enabled to contribute towards Group's strategic focus of digitalization, cloudification and automation to become the Leading European Telco

Data Privacy Information and Consent with Processing of Personal Data

Please be informed that by replying to the job offer, the company Deutsche Telekom Pan-Net s.r.o. with its registered seat at Ružová dolina 6, 821 08 Bratislava, Slovakia, ID no. (IČO): 48 129 178 (the “Company”) will process your personal data in the following scope: academic title, name, surname, photography, contact details (e-mail address, address, phone number), information about achieved education, previous working experience, other information that are included in your CV/motivation letter, and so for the purpose of participation in a selection process for the job position that you are applying for.

Your personal data will be processed for the period of 6 months. Legal basis for processing of your personal data is the legitimate interest of the Company under art. 6(1)(f) of GDPR to select the right candidate for the vacant position from all job applicants. Please note that processing of personal data is prerequisite for participation in selection process. If you do not provide us with your data, you cannot participate in the selection process for concrete job position. Your personal data will not be subject to automated decision making and profiling.

Your personal data will be provided only to the following recipients within Deutsche Telekom AG Group: Deutsche Telekom Services Europe GmbH, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany; Deutsche Telekom Services Europe Romania S.R.L., 319G Splaiul Independentei, Bucharest, Romania; Deutsche Telekom AG, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany. Your personal data will not be transferred to third countries.

With respect to the processing of your personal data you have the following rights: (i) to request access to your personal data, (ii) to correct your personal data, (iii) to erase your personal data, (iv) to limit the processing of your personal data, (v) to object processing of your personal data, (vi) to the portability of your personal data, (vii) to file a complaint with the competent supervisory authority, (viii) to withdraw your consent with processing, if granted.

Depending on the location, where the position for which you apply is open, your data will be processed by the respective local Pan-Net entity as a controller. The respective Pan-Net entity is one of the following entities:

  For positions in Greece: Deutsche Telekom Pan-Net Greece, having its seat at 9 Fragkokklisias street, 15125, Amarousion, Attica, Greece

  For positions in Romania: Deutsche Telekom Pan-Net Romania having its seat at B-dul. Dimitrie Pompei nr. 9-9A, Iride Business Park Cladirea 20, Floor 3, Sector 2, Bucharest, Romania

  For positions in Croatia: Deutsche Telekom Pan-Net Croatia having its seat at Vrbani 4, 10000 Zagreb, Croatia

  For positions in Hungary: Deutsche Telekom Pan-Net Hungary having its seat at 1117 Budapest, Infopark sétány 3, Hungary

All other information about processing of your data provided above apply regardless of Pan-Net entity as controller.

Contact for provision of additional information about the protection and processing of your personal data is:

 Slovakia: pan-net.privacy@pan-net.eu. Additional information about data privacy you can find on the following link: https://dtpannet.wixsite.com/privacy-statement-sk

  Greece: pan-net.greece.privacy@pan-net.eu Additional information about data privacy you can find on the following link: https://dtpannet.wixsite.com/website-5

  Romania: pan-net.romania.privacy@pan-net.eu Additional information about data privacy you can find on the following link: https://dtpannet.wixsite.com/website-68

  Croatia: pan-net.croatia.privacy@pan-net.eu Additional information about data privacy you can find on the following link: https://dtpannet.wixsite.com/website-4

  Hungary: pan-net.hungary.privacy@pan-net.eu Additional information about data privacy you can find on the following link: https://dtpannet.wixsite.com/website-2

Unser Online-Bewerbungsprozess

Vergleichbare Jobs

Zurück
DruckenMerken Teilen
2 Klicks für mehr Datenschutz: Erst wenn Sie hier klicken, wird der Button aktiv und Sie können Ihre Empfehlung senden. Schon beim Aktivieren werden Daten an Dritte übertragen.
Teilen
2 Klicks für mehr Datenschutz: Erst wenn Sie hier klicken, wird der Button aktiv und Sie können Ihre Empfehlung senden. Schon beim Aktivieren werden Daten an Dritte übertragen.