Job-ID: 103988_EN_2
Technical Process Specialist (Budapest)
- Gesellschaft:
- IT Services Hungary
- Standorte:
- Budapest, Ungarn
- Karrierelevel:
- Professional
- Vertragsart:
- Vollzeit - unbefristet
- Bewerbungsschluss:
- 31.01.2020
- Erforderliche Sprachkenntnisse:
- English, German
- Funktionsbereich:
- IT- / TK-Betrieb
- Validate the incoming change requests
- Open changes in the given ticket logging system
- Change follow-up
- Monitoring Functional Mailboxes and assigning or processing incoming e-mails
- Act as the coordinator between the Resolution Teams and the Client Management
- Cooperation with the Change Managements, Technical support units and other stakeholders other
- Participation in the daily Task ROTA
- Creating and distributing daily/weekly/ad-hoc reports
- Maintaining customer specific training and process documents
- Making suggestions for process improvement
- Continuous knowledge sharing between the team
- German and English knowledge
Advantages:
- Bachelor’s degree (in Technology)
- Relevant experience in multinational environment preferably in area of IT process coordination
- Change Management experience is a huge advantage
- Advanced English AND German communication skills
- Good personal IT skills and knowledge
- Knowledge in ITIL is an advantage
- Good communication and problem solving skills
- Ability to work in team
- Logical way of thinking
- Certification of good conduct
IT Services Hungary is the biggest ICT employer of Hungary, the subsidiary of T-Systems International. Our company uniquely offers the whole portfolio of ICT-services operating from our centres in Budapest, Debrecen, Pécs and Szeged. We satisfy the needs of clients on international scale in the fields of system integration and operation, while our services also include all the widely used software and hardware platforms of SAP systems services as well as distant and local server operation, network management and supervision. Our work has been acknowledged by awards ”Investor of the Year” (2008 and 2015) and ”Employer of the Year” (2014/2015, National Champion). Since 2014, our company has also won the Superbrands award multiple times, while most recently IT Business gave us the title ”The Most Successful ICT enterprise” in 2017.
We are looking for experienced professionals to become part of our continuously developing and growing company!