
Job-ID: 108195_EN_2
Application Administrator
- Company:
- T-Systems Slovakia
- Locations:
-
Kosice, Slovakia
Kosice, Slovakia - Job level:
- Young Professional
- Employment type:
- Full Time - Regular
- Application Deadline:
- 12/31/2019
- Functional Area:
- ICT / IT Operations
General description
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
Accountabilities
Generic accountabilities:
- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units.
- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
- Plans, controls and is responsible for complete application-based request fulfilment.
- Support and consult Service Delivery Management.
- Coordinates incident, problem, change, escalation management and operational documentation.
- Coordinates customer-driven and / or technical changes during service lifecycle.
- Coordinates change approval in face of all Change Advisory Boards.
Job specific accountabilities:
- Functional steers whole service chain for small to medium applications/services.
- Independently executes standard tickets to provide service according to KPIs.
- Support Junior Administrators to spread knowledge level in the team and develop their skills.
- Responsibility for service asset- and configuration management.
- Support project and other deliverables in order to fulfil KPIs and management requests.
- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization.
Other Benefits
- Cafeteria - individual benefit,
- Trainings and development opportunities,
- Discounts at various providers in Košice,
- Possibility of Home office,
- Pension savings contribution,
- Meal vouchers contribution,
- Teambuildings,
- Extra vacation days,
- Young and enthusiastic working environment,
- Diversity Program,
- Health Weeks,
- Sport Activities,
- Weekend Events,
- Work life Coaching,
- Doctors at workplace,
- Credit card,
- Metro card,
- Referral bonus /financial/,
- Rotations possibilities.
Requirements
Education
- Preferable Technical High school degree,
Experience
- 2+ year,
- Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting,
- Basic project management overview,
- ITIL knowledge,
Languages
- English (mandatory) B2,
Others
- Teamwork,
- Communication skills.
Salary
Minimum monthly salary is 730 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Requirements
Education
- Preferable Technical High school degree,
Experience
- 2+ year,
- Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting,
- Basic project management overview,
- ITIL knowledge,
Languages
- English (mandatory) B2,
Others
- Teamwork,
- Communication skills.
Salary
Minimum monthly salary is 730 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
The most trustworthy partner in information and communication technologies.
T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group. The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.
The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.
The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.
Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.