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ALAKÍTSD VELÜNK EGYÜTT A JÖVŐ DIGITÁLIS VILÁGÁT - PÁLYÁZZ MOST!

Job-ID: 109571_EN_2

Change Manager (Szeged)

Company:
IT Services Hungary
Locations:
Szeged, Hungary
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
11/30//2019
Functional Area:
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Who you are:

  • Resourceful like Iron Man
  • Manages crisis like the Hulk
  • Have the morals of Captain America
  • Gives all in like Superman
  • Influencer like Batman

Your role:

  • Consults with the customer, stakeholders and teams involved through the change management process
  • Ensures change quality in all areas for secure, nondisruptive, compliant change implementations
  • Initiates horizontal/vertical escalations if needed, manages customer escalations upon request
  • Organizes/attends/leads conference calls if necessary in order to meet the target times related to the change requests
  • Produces change reports, manages communication from change request till change closure
  • Interfaces with incident and problem management, project management and service delivery management
  • Proactively informs business, operation and governance teams in case of critical, large impact or high risk changes
  • Owns changes, follows till implementation and ensures handover to other process in case of incidents caused by change
  • Contibutes to Service Level Management by collecting and cascading service performance related information for change management

Your responsibilities:

  • Create great customer experience by being on-the-top, proactive and supportive
  • Share knowledge with the management, with the team, build collaboration and a community
  • Manage cases, not tickets
  • Compliance with processes with highlights for continuous improvement
  • Bring in/apply agile methodologies whenever and wherever it is possible

Your assets:

  • ITIL V3 or V4 knowledge or relevant work experience
  • C1 German and at least B2 English
  • Good understanding of agile basics or experience in agile environment
  • Flexible, proactive teamplayer, willing to walk the extra mile

IT Services Hungary is the biggest ICT service company in Hungary, subsidiary of T-Systems International. As an important member of the international T-Systems network IT Services Hungary is the most dynamic IT service centers in Hungary which won the Investor of the Year Award in 2008. Within a broad portfolio of ICT consultation services, ITSH concentrates on the management and outsourcing of IT solutions, and also development and system integration. The company continuously develops its sites in Budapest and Debrecen, and provides job opportunities for IT professionals.

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to get to the form for your personal details. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. This first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview.

Looking for tips for your application? Then take a look at the section called Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.

By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.
 

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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