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Job-ID: 118965_DE_2

Cloud Service Engineer (m/w/d) - Open Telekom Cloud

Deutsche Telekom Individual Solutions & Products GmbH
Düsseldorf, Germany
Frankfurt am Main, Germany
Job level:
Young Professional
Employment type:
Full Time - Regular
Application Deadline:
Experience Required:
1-3 Jahre
Working Hours Per Week:
Languages Required:
Deutsch, Englisch
Amount of Travel:
Functional Area:
Customer Care
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Als Customer Support Engineer (m/w/d) im Bereich Remote Cloud Service stellen Du und Deine Kollegen, am Standort Frankfurt oder Düsseldorf, den Betrieb einer großen Cloud-Plattform in Deutschland - mit dem Schwerpunkt Open Telekom Cloud - sicher.

Zu Deinen Hauptaufgaben gehört:

  • die eigenständige Klärung von komplexen Kundenanliegen, sowie die Behebung bzw. Entstörung mit hoher Erstlösungsquote im Rahmen der 2nd Level Incidentbearbeitung
  • die Beseitigung von Systemstörungen, sowie die Bearbeitung von Störungen & Vorfällen in der Cloud-IT-Infrastruktur des Kunden (Linux-/Windows-Server, Netzwerk)
  • die Zusammenarbeit mit dem Cloud-Plattformbetrieb bzw. dem Hersteller
  • die Mitarbeit in cloudbasierten IT-Entwicklungsprojekten

Für diese spannende Tätigkeit bringst Du Berufserfahrung im IT-Kundensupport auf Ebene der IT-Administration des Kunden mit.

Dein Profil rundest Du mit den folgenden Anforderungen ab: 

  • Du kannst idealerweise bereits Cloud und/oder Server Zertifizierungen, z.B. MCSA, LPCI oder Open Telekom Cloud Practitioner nachweisen
  • Du hast praktische Erfahrungen in IT-Infrastrukturen (Server, Netze, Cloud)
  • Du zeigst dich bereit zur kundenorientierten Arbeitszeit 
  • Deine Deutsch- und Englischkenntnisse sind sehr gut
  • Part-time possible

  • Training offers and allowances

  • Pension scheme

  • Employee discounts

  • Health offers and insurance

Severely disabled applicants with equal qualification will be given particular consideration.

Die Deutsche Telekom Individual Solutions & Products GmbH (DT ISP GmbH) ist ein 100%iges Tochterunternehmen der Telekom Deutschland GmbH (TD GmbH) im Konzern der Deutschen Telekom AG (DT AG). Die DT ISP GmbH entwickelt und realisiert Kunden- und branchenspezifische Lösungen sowie Teilleistungen für kundenübergreifende standardisierte Lösungsportfolios in den Bereichen der Informationsverarbeitung, Datenübertragung, Telekommunikation und in verwandten Bereichen im In- und Ausland. Es handelt sich dabei insbesondere um Leistungen, die mit dem Lebenszyklus des Benutzerarbeitsplatzes im Rahmen der Bürokommunikation in Zusammenhang stehen.

“Any questions? I´m happy to help! For your application please use our online job tool.”


Charles-André Martin

+49 30 8353-85995

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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