Customer Solution Analyst (Debrecen)
- IT Services Hungary
- Debrecen, Hungary
- Job level:
- Employment type:
- Full Time - Regular
- Application Deadline:
- Functional Area:
- Other positions of interest
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
- Installs various types of software including operating systems and applications on a variety of hardware platforms including system updates, patches and configuration changes.
- Provides deployment, installation and support of client-software for designated customer.
- Manages the resolution of problems and changes for customer clients
- Participate in troubleshooting calls
- Ensure high quality of core client and image
- In-depth knowledge of client operating systems (Windows 7 & 10) including troubleshooting and deployment
- Basic knowledge of software distribution systems (SCCM)
- Basic Cloud Computing Solutions (Citrix preferred)
- Scripting Experiences (Powershell preferred)
- In-depth knowledge in Microsoft technologies
- Certification in Windows 7/10 (welcome, but purely optional)
- English or German knowledge
- Microsoft and Citrix tecxhnolgiy certificates
- Client orientation
- Independent thinking
- Good problem solving skills
- Team player attitude
- Ability to learn fast
IT Services Hungary is the biggest ICT service company in Hungary, subsidiary of T-Systems International. As an important member of the international T-Systems network IT Services Hungary is the most dynamic IT service centers in Hungary which won the Investor of the Year Award in 2008. Within a broad portfolio of ICT consultation services, ITSH concentrates on the management and outsourcing of IT solutions, and also development and system integration. The company continuously develops its sites in Budapest and Debrecen, and provides job opportunities for IT professionals.