ICT Administrator II
- #HW/SWOverview
- #GeneralITOverview
Your Tasks
General description
24/7 Support of the daily operation of a high profile customer. Independently monitoring of Customer environment, processing of tickets (create, monitor, maintain, close).
Accountabilities
- 24/7 Monitoring of Customer environment
- Independently check and creates tickets (change management ticket, incident) in order to maintain service to customers according to given SLA and internal processes (INM, CHM).
- Monitoring of smooth and uninterrupted operation of customers’ environment.
- Follow the defined escalation standards in case of deviations.
- Daily email/phone communication with Customer and external colleague’s/ support groups
- Fulfilment of specified Customer requests
Requirements
- 1-2 years within the Customer Care services advantage
- Detailed knowledge of ICT environment,
- Overview of the ITIL processes.
- Secondary education
- Communication skills - Intermediate
- Analytical thinking - Intermediate
- Team cooperation – Intermediate
- English - Upper Intermediate (B2)
Benefits
- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Referral bonus /financial/
- Rotations possibilities
Salary
Minimum monthly salary is 855 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Your Profile
Requirements
- 1-2 years within the Customer Care services advantage
- Detailed knowledge of ICT environment,
- Overview of the ITIL processes.
- Secondary education
- Communication skills - Intermediate
- Analytical thinking - Intermediate
- Team cooperation – Intermediate
- English - Upper Intermediate (B2)
What we offer
-
Home office/mobile working possible
Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.
-
Canteen on-site
Healthy eating in the company of colleagues - our on-site canteen makes it possible. Here you can choose from a large selection of hot and cold dishes in comfort and only a few minutes away from your office.
About us
About us
Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Contact
Simona Vranovská
I’m your personal recruiter. Don’t hesitate to contact me.
Our Online Application Process
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