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Job-ID: 124924

Junior Application Administrator

  • #GeneralITOverviewEnglish
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Your Tasks

General description

  • Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.

Accountabilities

  • Operative interface between Service Delivery Management, Customer, Development, Vendors and other  delivery units
  • Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
  • Plans, controls and is responsible for complete application-based request fulfilment.
  • Support and consult Service Delivery Management
  • Coordinates incident, problem, change, escalation management and operational documentation
  • Coordinates customer-driven and / or technical changes during service lifecycle
  • Coordinates change  approval in face of all Change Advisory Boards

Job specific accountabilities:

  • Executes basic tickets to provide service according to KPIs.
  • Responsibility for service asset- and configuration management
  • Support project and other deliverables in order to fulfil KPIs and management requests


Requirements

Education

  • Secondary education

Languages

  •  English- Upper Intermediate (B2)
  • German- Advantage

IT Technical skills

  • General IT/ PC literacy
  • HW/ SW overview
  • Core platform knowledge

Soft skills

  • Costumer orientation
  • Communication- Basic
  • Analytical thinking- Basic
  • Team cooperation- Basic

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Referral bonus /financial/
  • Rotations possibilities

Salary

Salary minimum 855 € brutto+ variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Your Profile

Requirements

Education

  • Secondary education

Languages

  •  English- Upper Intermediate (B2)
  • German- Advantage

IT Technical skills

  • General IT/ PC literacy
  • HW/ SW overview
  • Core platform knowledge

Soft skills

  • Costumer orientation
  • Communication- Basic
  • Analytical thinking- Basic
  • Team cooperation- Basic

What we offer

  • Home office/mobile working possible

    Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.

  • Canteen on-site

    Healthy eating in the company of colleagues - our on-site canteen makes it possible. Here you can choose from a large selection of hot and cold dishes in comfort and only a few minutes away from your office.

About us

About us

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Location

Love Magenta

Contact

Lucia Jacková

Our Online Application Process

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