Job offer

Default

Job-ID: 120210_EN_2

Junior Service Delivery Manager

Company:
Deutsche Telekom IT & Telecommunications Slovakia s.r.o.
Locations:
Kosice, Slovakia
Job level:
Young Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2020
Experience Required:
1-3 years
Languages Required:
English
Functional Area:
ICT / IT Operations
Procurement, Supply Chain Management
Retail
Sales
  • Apply now

  • Share
    Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.
  • Bookmark
  • Print

General description

Accountable for order delivery, coordination of order management process, for financial performance and billing tasks within the areas of the Service Ensurance.

Accountabilities

Service Ensurance pillar:

  • Managing Service Ensurance pillar
  • Within this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
  • Functional leading of order managers.
  • Customer facing :
  • SPOC between customer and operation/production
  • order entry gate for the customer
  • direct interface to customer in relation to order management process
  • Global Customer Order Desk:

    • accountable for tracking and tracing of orders o proposing and implementing process improvements
    • closely cooperating with SDMs, SCOPMs, OPMs, PM, PPL, SDM Support, PSD/Solution architects, deployment groups and provisioning o identifying potential risks / blocking points of implementation and delays of order
    • managing migrations calls and escalations
    • troubleshooting delivery of orders in project management phase o providing inputs to Design Solution Manager for the price calculation o creating of final price calculations for technical solutions
    • accountable for sending the offer to the customer
    • Communication with production to ensure delivery of services in required SLA, OLA and KPI
    • Managing customer escalations in deployment phase
    • Order management
    • Processing proposals with an aim to optimize production.
    • Processing order for customer in specific tool to deliver customer requests (creation of orders).
    • Validating request in tool and collecting all necessary information, documentation to complete the order
    • Delivering requestor/customer acceptance of delivered service
    • Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality.
    • Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit. 

    Financial Performance and Billing

    • Financial Performance & Billing is responsible for all financial regards.
    • Specifically the commercial management topics:
    • Steering the financial planning.
    • Steering the forecast process. 
    • Cost Management. 
    • Steering of Cost Saving/Efficiency measures. 
    • Preparing and executing Finance Reviews. 
    • Collecting of data and creating reports for account improvement program.
    • Generating billing data for the relevant elements
    • Generating the invoice supplements

    Requirements

    Education

    • Secondary education

    Experience

    • ICT Delivery Service Management- 2 years

    Certification

    • ITIL V3 Foundation, SeM Basic

    IT Technical Skills

    • General IT overview- Advanced
    • TSI portfolio knowledge- Advanced
    • MS Office- Intermediate

    Soft skills

    • Customer orientation- Advanced
    • Excellent leadership- Intermediate
    • Communication skills- Advanced
    • Negotiation skills - Intermediate
    • Time management - Advanced
    • Problem solving ability- Advanced
    • Result orientation - Advanced
    • Presentation skills- Intermediate

    Finance skills

    • Finance and billing- Intermediate

    Languages

    • English- Upper intermediate (B2)

    Other requirements

    • German - advantage
    • Self-motivated individual with excellent interpersonal communication and influencing skills
    • Sound knowledge of project management principles
    • Mature specialized professional knowledge (deep understanding of a specific professional field)
    • Analytical thinking
    • Exhibiting tact and diplomacy
    • Experience of post-sales support - advantage
    • Cost control and budget planning

    Benefits

    • Cafeteria - individual benefit
    • Trainings and development opportunities
    • Discounts at various providers in Košice
    • Possibility of Home office
    • Pension savings contribution
    • Meal vouchers contribution
    • Teambuildings
    • Extra vacation days
    • Young and enthusiastic working environment
    • Diversity Program
    • Health Weeks
    • Sport Activities
    • Weekend Events
    • Work life Coaching
    • Doctors at workplace
    • Credit card
    • Metro card
    • Referral bonus /financial/
    • Rotations possibilities

    Salary

    Minimum monthly salary is 930€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

    Requirements

    Education

    • Secondary education

    Experience

    • ICT Delivery Service Management- 2 years

    Certification

    • ITIL V3 Foundation, SeM Basic

    IT Technical Skills

    • General IT overview- Advanced
    • TSI portfolio knowledge- Advanced
    • MS Office- Intermediate

    Soft skills

    • Customer orientation- Advanced
    • Excellent leadership- Intermediate
    • Communication skills- Advanced
    • Negotiation skills - Intermediate
    • Time management - Advanced
    • Problem solving ability- Advanced
    • Result orientation - Advanced
    • Presentation skills- Intermediate

    Finance skills

    • Finance and billing- Intermediate

    Languages

    • English- Upper intermediate (B2)

    Other requirements

    • German - advantage
    • Self-motivated individual with excellent interpersonal communication and influencing skills
    • Sound knowledge of project management principles
    • Mature specialized professional knowledge (deep understanding of a specific professional field)
    • Analytical thinking
    • Exhibiting tact and diplomacy
    • Experience of post-sales support - advantage
    • Cost control and budget planning
    • Home office/mobile working possible

    • Connection to public transport

    • Canteen on-site

    Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
    Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
    Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

    com.coremedia.blueprint.cae.contentbeans.CMPictureImpl$$[id=556408]

    Simona Vranovská

    Simona.Vranovska@t-systems.com

    Further career information

    Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

    Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

    By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

    You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

    Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

    Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

    We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

    We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

    Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

    You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

    Back
    PrintBookmark Share
    Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.
    FAQ Share
    Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.