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Job-ID: 120820_EN_2

Lead Incident Manager

Company:
Deutsche Telekom Systems Solutions Slovakia s.r.o
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2020
Experience Required:
1-3 years
Languages Required:
English
Functional Area:
ICT / IT Consulting
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General description

Overall responsibility for an Incident and its rectification in strict accordance with standards (as appropriate by means of Service Level and/or Operational Level Agreements) and is also responsible for correctness and completeness of documentation within the Incident Record.

Accountabilities

  • Handle the Incident during its whole existence with strict observance of SLA/OLA (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records)
  • Control correct assignment of Incidents
  • Coordinate information on time in case of critical incidents or impending breaches of SLA/OLA.
  • Plan and organize the completeness and quality of all necessary information of the Incident during its whole existence until the accepted removal of the issue
  • Clarify all responsibilities being unclear
  • Schedule the Incident
  • Classify and prioritize the Incident
  • Make a diagnosis of the Incident
  • Coordinate solving of the Incident and closing of the Incident
  • Initiate the Major Incident Process on suspicion of a Major Incident
  • Handle hierarchical escalation - requesting resources - Functional authorization of sectors involved


Requirements

Education

  • Master´s degree

Experience

  • 2 years in Process- Organisation- and Quality Management

Languages

  • English – Upper intermediate (B2)
  • German – Upper intermediate (B2)

Soft skills

  • Communication skills - Intermediate
  • Analytical thinking Intermediate - Intermediate
  • Presentation skills - Intermediate​​​​​​​
  • Organisational skills- Intermediate​​​​​​​
  • Flexibility - Intermediate​​​​​​​
  • Stress resistance- Intermediate​​​​​​​
  • Ability to work autonomously

Others

  • Understanding of business environment and IT, processes, organization
  • Customer oriented, initiative and enthusiastic
  • Results oriented, persevering, able to complete task on time under pressure
  • Works on assigned tasks independently

Benefits

  • cafeteria - individual benefit
  • trainings and development opportunities
  • discounts at various providers in Košice
  • possibility of Home office
  • pension savings contribution
  • meal vouchers contribution
  • teambuildings
  • extra vacation days
  • young and enthusiastic working environment
  • diversity program
  • health weeks
  • sport activities
  • weekend events
  • work life coaching
  • doctors at workplace
  • credit card
  • metro card
  • referral bonus /financial/
  • rotations possibilities

Salary

Minimum monthly salary is 930 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 


Requirements

Education

  • Master´s degree

Experience

  • 2 years in Process- Organisation- and Quality Management

Languages

  • English – Upper intermediate (B2)
  • German – Upper intermediate (B2)

Soft skills

  • Communication skills - Intermediate
  • Analytical thinking Intermediate - Intermediate
  • Presentation skills - Intermediate​​​​​​​
  • Organisational skills- Intermediate​​​​​​​
  • Flexibility - Intermediate​​​​​​​
  • Stress resistance- Intermediate​​​​​​​
  • Ability to work autonomously

Others

  • Understanding of business environment and IT, processes, organization
  • Customer oriented, initiative and enthusiastic
  • Results oriented, persevering, able to complete task on time under pressure
  • Works on assigned tasks independently
  • Home office/mobile working possible

  • Connection to public transport

  • Canteen on-site

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

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Simona Čuchráčová

Simona.Cuchracova@t-systems.com

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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