Lead Incident Manager
- #processes
Your Tasks
General description
Overall responsibility for an Incident and its rectification in strict accordance with standards (as appropriate by means of Service Level and/or Operational Level Agreements) and is also responsible for correctness and completeness of documentation within the Incident Record.
Accountabilities
- Handle the Incident during its whole existence with strict observance of SLA/OLA (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records)
- Control correct assignment of Incidents
- Coordinate information on time in case of critical incidents or impending breaches of SLA/OLA.
- Plan and organize the completeness and quality of all necessary information of the Incident during its whole existence until the accepted removal of the issue
- Clarify all responsibilities being unclear
- Schedule the Incident
- Classify and prioritize the Incident
- Make a diagnosis of the Incident
- Coordinate solving of the Incident and closing of the Incident
- Initiate the Major Incident Process on suspicion of a Major Incident
- Handle hierarchical escalation - requesting resources - Functional authorization of sectors involved
Requirements
- Understanding of business environment and IT, processes, organization
- Customer oriented, initiative and enthusiastic
- Results oriented, persevering, able to complete task on time under pressure
- Works on assigned tasks independently
Education
- Master´s degree
Experience
- Minimum 2 Years’ experience working within Process- Organisation- and Quality Management
Soft skills
- Strong communication skills
- Analytical thinking
- Presentation skills
- Organisational skills
- Flexibility
- Stress resistance
Languages
- German - Upper Intermediate (B2)
- English - Upper Intermediate (B2)
Benefits
- Cafeteria - individual benefit,
- Trainings and development opportunities,
- Discounts at various providers in Košice,
- Possibility of Home office,
- Pension savings contribution,
- Meal vouchers contribution,
- Teambuildings,
- Extra vacation days,
- Young and enthusiastic working environment,
- Diversity Program,
- Health Weeks,
- Sport Activities,
- Weekend Events,
- Work life Coaching,
- Doctors at workplace,
- Credit card,
- Referral bonus /financial/,
- Rotations possibilities.
Salary
Minimum monthly salary is 971 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Your Profile
Requirements
- Understanding of business environment and IT, processes, organization
- Customer oriented, initiative and enthusiastic
- Results oriented, persevering, able to complete task on time under pressure
- Works on assigned tasks independently
Education
- Master´s degree
Experience
- Minimum 2 Years’ experience working within Process- Organisation- and Quality Management
Soft skills
- Strong communication skills
- Analytical thinking
- Presentation skills
- Organisational skills
- Flexibility
- Stress resistance
Languages
- German - Upper Intermediate (B2)
- English - Upper Intermediate (B2)
What we offer
-
Home office/mobile working possible
Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.
-
Canteen on-site
Healthy eating in the company of colleagues - our on-site canteen makes it possible. Here you can choose from a large selection of hot and cold dishes in comfort and only a few minutes away from your office.
About us
About us
Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Contact
Simona Čuchráčová
I’m your personal recruiter. Don’t hesitate to contact me.
Our Online Application Process
With clicking "Apply now" your online application will get started.
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Our application form can be filled out in a few minutes. Upload your documents, enter your personal data and answer some job-specific questions - and already the application can be sent.
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