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Job-ID: 68979_EN_2

Lead Incident Manager

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Functional Area:
ICT / IT Operations
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General description:

 As part of the Lead Incident Management Team, the Senior Lead Incident Manager (LIM) is responsible for managing high priority application and service outages of the TOP Elements  worldwide. In case of an incident he/she is responsible for initiating and steering the incident solving procedure. Communication with the customer and coordination of management and technical units is required in order to solve the incident.

Accountabilities:

  • Lead the incident resolution of all Major Incident Procedure qualified outages
  • Steer technical and management units, manage customer expectations
  • Define work streams, assign tasks and monitor the progress
  • Report regularly on the incident resolution progress
  • Moderate technical and management telephone conferences
  • Take decisions required to quickly resolve the incident
  • Identify and assess the risks during the Major Incident Procedure
  • Identify and handle hierarchical escalation
  • Document the progress and steps in IT Tools

Other benefits

  • salary minimum 900 brutto + variable part + other financial benefits 
  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements:

Education:

  • High School / University degree

Experience:

  • Minimum 2 Years’ experience working within an IT environment and with IT processes
  • Understanding of information communication technology (ICT) operation
  • Overview of ITIL foundation an advantage
  • Moderation skills required

Languages:

  • English – minimum B1 (B2 or higher an advantage)

Others:

  • Excellent communication and presentations skills
  • Customer-oriented, self-initiative and enthusiastic mind set
  • Analytical skills and able to comprehend complex systems
  • Methodological and structured approach of work organization
  • Result-oriented, determined, able to complete tasks on time and under pressure
  • Intercultural experience (advantage)
  • Leadership skills

Requirements:

Education:

  • High School / University degree

Experience:

  • Minimum 2 Years’ experience working within an IT environment and with IT processes
  • Understanding of ICT operation
  • Overview of ITIL foundation an advantage
  • Moderation skills required

Languages:

  • English – minimum B1 (B2 or higher an advantage)

Others:

  • Excellent communication and presentations skills
  • Customer-oriented, self-initiative and enthusiastic mind set
  • Analytical skills and able to comprehend complex systems
  • Methodological and structured approach of work organization
  • Result-oriented, determined, able to complete tasks on time and under pressure
  • Intercultural experience (advantage)
  • Leadership skills
  • Home office/mobile working possible

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Jana Ficeková

jana.ficekova@t-systems.com

+800 80 056 056

Further career information

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