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T-Systems Malaysia

YOUR CAREER JOURNEY STARTS HERE!

Job-ID: 88773_EN_2

NETWORK FIREWALL ENGINEER

Company:
T-Systems Malaysia Sdn. Bhd.
Locations:
Cyberjaya, Malaysia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
06/28//2019
Experience Required:
1-3 years
Languages Required:
English
Amount of Travel:
0-25%
Functional Area:
ICT / IT Operations
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Beginner Level

  • Provides first level technical support of escalations
  • Support computer networks & firewalls, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems.
  • Maintain, implement & support computer networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems.
  • Collaboration with all service lines and vendor to meet customer and management KPI.
  • E2E ownership of Event Ticket
  • E2E ownership of Incident Ticket - Low Priority
  • E2E ownership of Change Ticket - Minor/Standard
  • E2E ownership of Request Ticket - Low Complexity
  • Support multiple environments / landscape with unique process and mechanics by location and technology.
  • Comply with company processes and quality management.
  • Understand international stakeholders in different time zones.
  • Offsite technical support when required
  • Diligently perform tasks assigned by the team leader

Intermediate Level

  • Supports all activities mentioned in Beginner’s Level
  • Provides second level technical and escalation support
  • Responsible to maintain, implement & support computer networks & firewalls, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems.
  • Perform regular evaluation of the network for continuous improvements
  • E2E ownership of Incident Ticket - High Priority
  • E2E ownership of Change Ticket - Major/Significant
  • E2E ownership of Problem Ticket
  • E2E ownership of Request Ticket - High Complexity
  • Support, maintain multiple environments / landscape with unique process and mechanics by location and technology.
  • Improve company processes and quality management.
  • Support international stakeholders in different time zones.
  • Offsite technical hardware deployment and support
  • Diligently perform project assigned by the manager
  • Provide technical and professional services and be involved in IT project management
  • Perform test plans, implementation plans and project timelines for various projects
  • Manage technology vendors - Cisco, Fortigate, etc.
  • Upgrade network hardware and software components as required
  • Collaboration with central team on third level critical issue with critical CBI and high priority issue.
  • Updating design presentation and proposals for staff or customers (e.g. Low level designs (LLD), High level design (HLD), etc.)
  • Prepares operation & utilization reporting
  • Manages process alignment with global teams (SK/HU)
  • Manages Cisco service contract with LBU/POP
  • Manages situation / escalation locally / centrally
  • Supports and participates in project delivery of projects from central team
  • Guide junior engineers in the daily tasks required
  • Train and coach junior engineers
  • Manages and works on TCP/IP and other common protocols
  • Manages and works on Network & firewalls Security
  • Manages and works on Asset Management
  • Carries out Capacity and Forecast analysis
  • Carries out Cost Management Analysis
  • Manages and handles procurement and vendor management

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to get to the form for your personal details. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. This first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview.

Looking for tips for your application? Then take a look at the section called Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.

By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.
 

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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