Job offer

Default

ALAKÍTSD VELÜNK EGYÜTT A JÖVŐ DIGITÁLIS VILÁGÁT - PÁLYÁZZ MOST!

Job-ID: 109909_HU_2

Operation Manager - német és angol nyelvtudással

Company:
IT Services Hungary
Locations:
Debrecen, Hungary
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
10/30//2019
Experience Required:
1-3 év
Languages Required:
angol, német
Functional Area:
ICT / IT Operations
Strategy, Processes, Internal Audit, Compliance
  • Apply now
  • Bookmark
  • Share
    Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.
  • Print
  • +800 80 056 056
  • Ensure the setup and hosting of a homogeneous, efficient and global steering of the global 1st Level operations for T-Systems TC business, in order to provide the expected quality standards.
  • Operationalize the 1st level(s) for different standard operation models, based on various TC products and offerings.
  • Support TC Product Management by implementing new products in 1st level operations according to our standards and best practices
  • Safeguard and improve service quality and customer satisfaction based on standards and best-practice sharing in close collaboration with 1st level operation
  • Balance the options "make or buy" of 1st level, according to strategic and operative needs.
  • Be responsible for the 1st level specific KPI-definition, KPI-target setting/alignment and KPI tracking, including management of deviations.
  • Collaborate closely with the TC Unit Process Managers, especially Incident-, Event- and Configuration Management, to ensure process compliance in the 1st levels, conduct measures to mitigate the deviations.
  • Contribute substantially to the enhancement of the charging model, to benchmark the efficiency and quality of 1st levels, as well as the maturity of service offerings.
  • Act as an internal SPoC for all comprehensive 1st level topics.
  • Support central projects (e.g. innovation, automation).
  • Ensure best practice transfer between TC 1st levels globally, to increase efficiency.
  • Offer presales support by ensuring compliance with standards.
  • Drive/steer the efficiency initiatives, to increase competitiveness
  • Advanced German (B2-C1) AND intermediate (B1-B2) English language skills
  • Advanced MS Office skills (PowerPoint, Word, Excel, Outlook)
  • Experience in 1st level and 2nd level operations
  • Experience in telecommunication and management of services

Ideal personality traits:

  • Teamplayer
  • Quick adaptation to changes
  • Strategical thinking
  • High level of e​​​​ndurance

IT Services Hungary is the biggest ICT employer of Hungary, the subsidiary company of T-Systems International. Our company uniquely offers the whole portfolio of ICT-service. Our centres in Budapest, Debrecen, Pécs and Szeged satisfy our international clients in systemintegrational and operational fields, but in our wide offer you can also find all the widely used software and hardware platforms of SAP system services as well as distant and local server operation, network management and supervision. The appreciation of our work is shown by winning the „Investor of the Year” award both in 2008 and 2015. In the year 2014/15 „Employer of the Year” (National Champion)  award was also collected by us. Since 2014 the company has been a multiple Superbrands award winner, and IT Business gave us the title: „The Most Successful ICT enterprise” in 2017.

We are looking for experienced professionals as a still developing and broadening company!

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to get to the form for your personal details. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. This first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview.

Looking for tips for your application? Then take a look at the section called Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.

By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.
 

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

Back
PrintBookmark Share
Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.
FAQ Share
Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.