Operation Manager - német nyelvtudással
- IT Services Hungary
- Job level:
- Employment type:
- Full Time - Regular
- Application Deadline:
- Experience Required:
- 1-3 év
- Languages Required:
- angol, német
- Functional Area:
ICT / IT Operations
Strategy, Processes, Internal Audit, Compliance
- Ensure the setup and hosting of a homogeneous, efficient and global steering of the global 1st Level operations for T-Systems TC business, in order to provide the expected quality standards.
- Operationalize the 1st level(s) for different standard operation models, based on various TC products and offerings.
- Support TC Product Management by implementing new products in 1st level operations according to our standards and best practices
- Safeguard and improve service quality and customer satisfaction based on standards and best-practice sharing in close collaboration with 1st level operation
- Balance the options "make or buy" of 1st level, according to strategic and operative needs.
- Be responsible for the 1st level specific KPI-definition, KPI-target setting/alignment and KPI tracking, including management of deviations.
- Collaborate closely with the TC Unit Process Managers, especially Incident-, Event- and Configuration Management, to ensure process compliance in the 1st levels, conduct measures to mitigate the deviations.
- Contribute substantially to the enhancement of the charging model, to benchmark the efficiency and quality of 1st levels, as well as the maturity of service offerings.
- Act as an internal SPoC for all comprehensive 1st level topics.
- Support central projects (e.g. innovation, automation).
- Ensure best practice transfer between TC 1st levels globally, to increase efficiency.
- Offer presales support by ensuring compliance with standards.
- Drive/steer the efficiency initiatives, to increase competitiveness
- Advanced German (B2-C1) AND intermediate (B1-B2) English language skills
- Advanced MS Office skills (PowerPoint, Word, Excel, Outlook)
- Experience in 1st level and 2nd level operations
- Experience in telecommunication and management of services
Ideal personality traits:
- Quick adaptation to changes
- Strategical thinking
- High level of endurance
- English language skills
IT Services Hungary is the biggest ICT employer of Hungary, the subsidiary company of T-Systems International. Our company uniquely offers the whole portfolio of ICT-service. Our centres in Budapest, Debrecen, Pécs and Szeged satisfy our international clients in systemintegrational and operational fields, but in our wide offer you can also find all the widely used software and hardware platforms of SAP system services as well as distant and local server operation, network management and supervision. The appreciation of our work is shown by winning the „Investor of the Year” award both in 2008 and 2015. In the year 2014/15 „Employer of the Year” (National Champion) award was also collected by us. Since 2014 the company has been a multiple Superbrands award winner, and IT Business gave us the title: „The Most Successful ICT enterprise” in 2017.
We are looking for experienced professionals as a still developing and broadening company!