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Job-ID: 111044_EN_2

Operation Manager (OPM) (Budapest)

Company:
IT Services Hungary
Locations:
Budapest, Hungary
Job level:
Young Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31//2019
Experience Required:
0-1 years
Languages Required:
English, German
Functional Area:
ICT / IT Projects
ICT / IT Operations
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  • Possesses all the expertise necessary to overview the production of a service unit – together with knowledge regarding the underlying technologies.
  • Plans and supervises the operating of the given type of service (a product of the Company) while maintaining respective service levels, deadlines and budgetary limitations.
  • Coordinates the service delivery activities of various organizational units and checks upon their work progress.
  • Monitors the potential risks of the projects and strives to reduce these. Handles emerging problems and conflicts professionally and with great autonomy.
  • In cooperation with the SC OPM works on developing and improving processes, and on setting related priorities.
  • Proactively monitors service delivery processes in order to prevent incidents and makes proposals for their optimization.
  • Provides colleagues with professional guidance and coaching regarding solution development, contract delivery, and the increasing of customer satisfaction.
  • Typically works on projects covering the needs of the same single large client – often as a member an international team).
  • Participates in projects, development of new service agreements with new clients or the deployment of the service portfolio of existing clients and transition support efforts – mainly as a technical expert.
  • Ensures that changes are implemented and incidents or problems are handled within the undertaken deadlines and at the contracted service level. .
  • Carries responsibility for the quality, reliability and integrity of data reported on the activities of the service line.
  • Introduces and applies appropriate service management tools (e.g. monitoring, process support, etc).
  • Serves as primary contact for the SDM; and has a complex overview of the activities of the given line of service.
  • Is responsible for the operations of the entire line of service – including liaising with internal and external organizational units and suppliers; the quality assurance aspects of processes; and the operating of the management information system regarding the given line of service
  • familiar with the operation and capacity of service delivery units, and so contributes with his expertise to the forecasting of the viability of individual servicing contracts.
  • experience with project management, client management and supplier management methodologies and applies these in his everyday work.
  • English - fluent oral, written
  • German - is andvantage, but not a must
  • Good communication skills
  • Open minded
  • Service oriented

IT Services Hungary is the biggest ICT employer of Hungary, the subsidiary company of T-Systems International. Our company uniquely offers the whole portfolio of ICT-service. Our centres in Budapest, Debrecen, Pécs and Szeged satisfy our international clients in systemintegrational and operational fields, but in our wide offer you can also find all the widely used software and hardware platforms of SAP system services as well as distant and local server operation, network management and supervision. The appreciation of our work is shown by winning the „Investor of the Year” award both in 2008 and 2015. In the year 2014/15 „Employer of the Year” (National Champion)  award was also collected by us. Since 2014 the company has been a multiple Superbrands award winner, and IT Business gave us the title: „The Most Successful ICT enterprise” in 2017.

We are looking for experienced professionals as a still developing and broadening company!

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HR Recruitment

myhr_recruitment@telekom.com

+800 80 056 056

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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