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Job-ID: 117598_EN_2

Operation Manager (Pécs)

Company:
IT Services Hungary Szolgáltató Kft.
Locations:
Pécs, Hungary
Job level:
Professional
Employment type:
Full Time - Regular
Functional Area:
ICT / IT Development
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  • Continuous analysis and optimization for the internal process in terms of quality, cost, output, productivity, etc
  • Ensuring 24/7 Network, Infrastructure & Services Monitoring and Alarm Handling and 1st & 2 nd Level Fault Resolution
  • Onboarding of new services and infrastructure in 24/7 Operation
  • periodically Reporting (KPIs) 
  • Supports service level and escalation management for international customers
  • General support and reporting to the internal Service Delivery Manager
  • Customer care and support of existing customer about performance and quality
  • Plans, controls and assumes responsibility for the timely / qualitative provision of the scope of services
  • responsible for technical / operational concepts
  • Plans and develops methods to increase efficiency in coordination with the SDM and implements them responsibly
  • Responsible for application and platform operation
  • coordination role and End-2-End handling for incident-, problem-, change- (incl. service) and capacitymanagement 
  • Responsible for continuous improvement
  • At least 3 year of Operation Manager experience
  • Knowledge/Experience with Cloud operation and technologies (preferred)
  • Good knowledge of IT Service Management Tools (SM9, CMDB, …)
  • ITIL Foundation certificate, and/or equivalent work experience
  • Experience in optimizing operational processes
  • local, near- and offshore Team-management experience
  • Structured and reliable task execution
  • German and English language knowledge
  • Knowledge as Service Delivery Manager (preferred)
  • Project management experience (preferred)


Softskills:

  • Good communication skills
  • Analytic way of thinking
  • Proactive problem-solving ability
  • Ability to handle high workload
  • Ability to withstand stress
  • A high level of responsibility and accountability to customers

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 4500 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

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ITSH HR Recruitment Team

myhr_recruitment@telekom.com

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Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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