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Job-ID: 73724_EN_2

Process Expert with German Language Leitstand- Application Administrator

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Functional Area:
Strategy, Processes, Internal Audit, Compliance
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General Description

  • Preparing of process monitoring concepts for the respective solution
  • Active monitoring of the Leitstand dashboards and involving of the responsible colleagues = communication with the AD/AM/AO if a relevant timeout/failure occurs
  • Organization and moderation of calls/meetings
  • Communication with the AD/AM/AO on a regular basis as well as TOP management in case of business critical issues
  • Organization of trainings and lessons learnt sessions
  • Knowledge distribution to the Leitstand specialist
  • Preparing and updating of documentation, summarizing and analyzing data
  • To participate on teleconferences which are relevant for the respective Leitstand (regarding dashboards, issues, FAQ reviews,..)
  • Participation on workshops, training sessions in Germany whenever possible
  • Investigating the possible issue and its forwarding to the responsible AD/AM/AO, involvement of the necessary people
  • Proactive actions in case of detection of abnormal but not critical behavior (analyzing, communication, tracking, …)
  • Active cooperation with German colleagues
  • Regular reporting

Accountabilities

  • Basic knowledge of business processes Telekom Germany GmbH
  • Basic overview of ITIL, understanding of T-Systems processes, escalation procedures, understanding of TelIT’s organization
  • Basic knowledge about the applications and interfaces between them in the TelIT’s organizations
  • Ability to work with SM9 (creating and tracking of tickets)
  • Ability to work with TrueSight (handling of alarms), VSM tool (Leitstand dashboards + IT-Services in DeepDive), TS Viper (looking for changes) and Darwin/BestGuide (to find the current action plans/FAQs and the basic information about the applications, servers and contact persons, the interfaces between the applications), DMU (to find basic information about the databases)
  • Deep knowledge about the network components/applications/infrastructure and the applications which are involved in billing process

Other benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements

Education

  • Secondary education degree

Experience

  • Overall overview of ICT industry environment

Languages

  • German B2
  • English  B2

Others

  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team
  • working time is for shifts 24/7

Salary: Minimum monthly salary is 800€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Requirements

Education

  • Secondary education degree

Experience

  • Overall overview of ICT industry environment

Languages

  • German B2
  • English  B2

Others

  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team
  • working time is for shifts 24/7

Salary: Minimum monthly salary is 800€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

  • Home office/mobile working possible

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Jana Ficeková

jana.ficekova@t-systems.com

+800 80 056 056

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to get to the form for your personal details. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. This first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview.

Looking for tips for your application? Then take a look at the section called Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.

By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.
 

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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