Job offer

Default

Job-ID: 115065_EN_2

Process Expert

Company:
Deutsche Telekom AG
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2020
Functional Area:
ICT / IT Operations
ICT / IT Projects
  • Apply now

  • Share
    Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.
  • Bookmark
  • Print

General description

  • Performs tasks related to the respective production processes.
  • Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction.
  • Designs and produces internal and external reports related to process management.
  • Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis.
  • Provides active on site support, training and development activities for other colleagues.
  • Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.

Accountabilities

  • Lead  teleconferences with all required participants  to set up actions to be taken
  • Lead continual service improvement to increase customer satisfaction
  • Coordinating in building up respective process communities  to increase awareness to expected levels
  • Coordinating of process related projects to ensure continuous improvement up to TSI Level
  • Coordinate the interface between process and operational topics  to ensure proper communication
  • Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level 
  • Training and mentoring of respective processes to increase process awareness

Management scope

  • between organization units

Requirements

Education

  • Secondary education degree

Experience

  • Overall overview of ICT industry environment
  • Active participation of projects in project management for complex and multi-national projects
  • Knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools)
  • Experience of IT operations across at least 2 layers (e.g. application operation, system operation, infrastructure, network, storage, desktop)
  • Passed ITIL Foundation examination

Languages

  • English
  • German  advantage

Other skills

  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team

Benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of Home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Salary

Minimum base salary 815 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Requirements

Education

  • Secondary education degree

Experience

  • Overall overview of ICT industry environment
  • Active participation of projects in project management for complex and multi-national projects
  • Knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools)
  • Experience of IT operations across at least 2 layers (e.g. application operation, system operation, infrastructure, network, storage, desktop)
  • Passed ITIL Foundation examination

Languages

  • English
  • German  advantage

Other skills

  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team

Benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of Home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Salary

Minimum base salary 815 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

  • Home office/mobile working possible

  • Connection to public transport

  • Canteen on-site

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

Back
PrintBookmark Share
Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.
FAQ Share
Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.