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Job-ID: 108148_EN_2

Quality Manager

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31//2019
Functional Area:
General Management
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Purpose

  • Governance of the Quality management within the unit or company. Proposes, designs and implements changes in Quality management system according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned process and quality topics. Prepares and controls optimization measures relevant for quality improvement.
  • Ensures that quality performance is at desired level. Designs concepts and implements quality standards. Designs reports related to quality management. Prepares and controls optimization measures quality.
  • Coordinates the establishment and maintenance of the quality management within the team. Implements concepts and quality standards. Produces internal and external reports related to quality management. Supports the preparation and control of optimization measures relating to processes, reporting and quality.

Key accountabilities

  • Leading in Quality Management System (e.g. Audit Management, Process Management, License Management, Security Management, Document Management etc.)  to standardize Quality Management System.
  • Challenge the quality of production process to ensure Zero Outage  targets.
  • Manage teleconferences/meetings with all required participants to coordinate actions to be taken.
  • Manage continual service improvement to increase customer satisfaction.
  • Leading on "process communities" projects to ensure continuous improvement on TSI Quality management system.
  • Managing of quality related projects to ensure continuous improvement up to TSI Level.
  • Manage the interface between quality and operational topics  to ensure proper communication.
  • Manage quality initiatives to increase customer satisfaction.
  • Coaching and consultancy of respective processes to share knowledge.

Processes / quality:

  • Identifies, analyses, develops and coordinates rules and concepts for processes and quality to improve process performance, assure quality and enhance the quality performance (Tri:M customer promises); prepares results and recommendations for action.
  • Implements complex, central process introductions and optimizations; identifies interdepartmental potential for quality optimization.
  • Controls the implementation of processes in the assigned task area.
  • Develops measures to assure or improve the operating quality of the processes.
  • Identifies quality disturbances and initiates and monitors measures to improve quality.
  • Defines interdepartmental process indicators and interdepartmental quality indicators.
  • Identifies potential for process optimisation.
  • Advises users.
  • Manages complex projects.
  • Proposes good/best practice in controlled/audited area.

Other Benefits

  • Cafeteria - individual benefit,
  • Trainings and development opportunities,
  • Discounts at various providers in Košice,
  • Possibility of Home office,
  • Pension savings contribution,
  • Meal vouchers contribution,
  • Teambuildings,
  • Extra vacation days,
  • Young and enthusiastic working environment,
  • Diversity Program,
  • Health Weeks,
  • Sport Activities,
  • Weekend Events,
  • Work life Coaching,
  • Doctors at workplace,
  • Credit card,
  • Metro card,
  • Referral bonus /financial/,
  • Rotations possibilities.

Requirements

Education

  • Master's degree,

Experience

5 years of experience:

  • Process- Organisation- and Quality Management,
  • Project Management - advantage,

Languages

  • English - Advanced (C1),
  • German - Intermediate (B1),

Certification

  • ITIL foundation certification, ITIL advanced - advantage,
  • ISO 9001 certification - advantage,
  • Six Sigma or Lean Green Belt certification - advantage,

IT Technical Skills

5 years of experience:

  • MS Office - Advanced,
  • PC skills - Advanced,

Soft skills

5 years of experience:

  • Communication skills - Advanced,
  • Analytical thinking - Advanced,
  • Presentation skills - Advanced,
  • Negotiation skills - Advanced,
  • Leadership skills - Advanced,

Others

3 years of experience:

  • ISO 9001, ISO 20000, ISO 22301, ISO 27001 - Advanced,
  • Quality tools - Advanced,
  • Statistics, Six Sigma or other analysis experience preferred - Advanced,
  • Quality assurance/auditing - Advanced,

Other criteria

  • German - Intermediate (B1)- for specific organizations/ units,
  • Flexibility,
  • Responsibility,
  • Pro-activity and pro-customer orientation,
  • Ability to work as an individual also as a part of the team,
  • Experience in management of international projects, previous experience in intercultural environment,
  • Ability to multi-task, set priorities and meet strict deadlines,
  • Using logic and reasoning to identify solutions to problems,
  • Project management experience,
  • Total independent approach in solving different tasks,
  • Responsibility for taking own decission.

Salary

Minimum monthly salary is 960 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Requirements

Education

  • Master's degree,

Experience

5 years of experience:

  • Process- Organisation- and Quality Management,
  • Project Management - advantage,

Languages

  • English - Advanced (C1),
  • German - Intermediate (B1),

Certification

  • ITIL foundation certification, ITIL advanced - advantage,
  • ISO 9001 certification - advantage,
  • Six Sigma or Lean Green Belt certification - advantage,

IT Technical Skills

5 years of experience:

  • MS Office - Advanced,
  • PC skills - Advanced,

Soft skills

5 years of experience:

  • Communication skills - Advanced,
  • Analytical thinking - Advanced,
  • Presentation skills - Advanced,
  • Negotiation skills - Advanced,
  • Leadership skills - Advanced,

Others

3 years of experience:

  • ISO 9001, ISO 20000, ISO 22301, ISO 27001 - Advanced,
  • Quality tools - Advanced,
  • Statistics, Six Sigma or other analysis experience preferred - Advanced,
  • Quality assurance/auditing - Advanced,

Other criteria

  • German - Intermediate (B1)- for specific organizations/ units,
  • Flexibility,
  • Responsibility,
  • Pro-activity and pro-customer orientation,
  • Ability to work as an individual also as a part of the team,
  • Experience in management of international projects, previous experience in intercultural environment,
  • Ability to multi-task, set priorities and meet strict deadlines,
  • Using logic and reasoning to identify solutions to problems,
  • Project management experience,
  • Total independent approach in solving different tasks,
  • Responsibility for taking own decission.

Salary

Minimum monthly salary is 960 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

  • Home office/mobile working possible

The most trustworthy partner in information and communication technologies.

T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group. The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.

The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.

The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.

Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.

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Vladimír Varga

vladimir.varga@external.t-systems.com

+800 80 056 056

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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