Job offer

T-Systems Netherlands


Job-ID: 108593_EN_2

Request Catalogue Manager

T-Systems Netherlands
The Hague, Netherlands
Job level:
Employment type:
Full Time - Regular
Application Deadline:
Experience Required:
3-5 years
Languages Required:
Dutch, English
Amount of Travel:
Functional Area:
Technology and Networks
ICT / IT Operations
ICT / IT Development
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Business Integration and Catalogue Management is part of the department "Contract Management & Billing" for one of our customer units. 

Main tasks:

  • Technical Management RtP Process (b:flexx tool Management based on Customer and contractual requirements).
  • Interfacing on Request Catalogue Management, Master Data Administration Coordination.
  • RBU/SDE Catalogue mapping and administration Coordination. All planning activities related to new and updated service requests in the Request Catalogue. Ensure that all RBU related and associated services can be requested by the customer.
  • Single point of contact for customer and project for onboarding new Request Catalogue items, changing existing Request Catalogue items or offboarding Request Catalogue items
  • Identify and address request management improvement activities
  • Drive optimization of RM forms and processes for RBU and SDE relations to improve billing.

Required Skills:

  • Sales Consulting, Sales or Service Delivery Management background
  • analytical skills and experience in doing service catalogue management
  • knowledge of T-Systems Hosting & Storage portfolio
  • advanced Microsoft Office skills (esp. Excel and Word) mandatory
  • experience in designing Customer Request Catalogues would be helpful
  • programming or scripting language skills (e.g. Javascript, VBA etc.) would be helpful, but not mandatory
  • project management skills would be helpful, but not mandatory


  • IT Know-how, especially in the Outsourcing environment
  • Profound knowledge in the area of Hosting and Storage (PU MIS PC)
  • University degree in IT or business administration or equivalent technical or professional qualification with several years of professional experience in a relevant field of activity
  • Complex context in a structured and comprehensible manner to the customer's middle management
  • Make sure that work is executed through safe ways, analytical-rational thinking and team work
  • Dedicated and assertive person with excellent verbal and written English skills
  • Extensive customer orientation
  • Home office/mobile working possible

  • Canteen on-site

  • Flexible working hours

  • Pension scheme

  • International activity

  • Holiday pay

  • Onboarding programme

About T-Systems

Information and Communication Technology (ICT) connects people and markets worldwide. Deutsche Telekom is one of the leading international companies in ICT. With approximately 235.000 employees in 50 countries, we provide innovative solutions to our clients.  T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.

Let us shape the world of tomorrow together!

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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