SAP Administrator (First Level Support 24/7)
- T-Systems Slovakia
- Kosice, Slovakia
- Job level:
- Employment type:
- Full Time - Regular
- Application Deadline:
- Functional Area:
- ICT / IT Operations
- Deals with standard SAP operation within change/incident management.
- Performs standard SAP monitoring using T- Systems International (TSI) tools.
-Monitor Customers SAP applications according TSI standards to identify actual or potential issues with application.
-Using of Applications related to SAP operation to be able to execute needed adjustment, changes or corrective activities.
-Reporting of monitoring parameters relevant for Service Level Agreement (SLA) with external customer.
-Communication with internal and external customer to provide up-to-date information about SAP systems status.
-Performs business related tasks given by superior or defined senior team member.
-Triggers escalation in case of need to ensure proper information flow in line with standard escalation matrix.
-Follow Manager on Duty (MOD) escalation procedures.
-Providing basic events/incidents analysis to identify proper corrective activity or need of escalation.
-Resolving simple events and incidents recognized by monitoring and customer to ensure stable operation of the system.
-Executing standard changes according to existing runbooks to ensure proper adjustment of the system.
Technical tasks required for position
-Basic event/incident management (customer approval not needed) based on runbooks or approved documentation.
-Performing maintenance and health checks.
-Archiver stack solving.
-Database (DB) check issues solving.
-Changing of SAP Systems.
-SAP/DB parameter changes.
-Tablespace extensions, tablespace management.
-Copying of files / create directories /access rights / change permissions / update files.
-Move, start /stop systems on different hosts.
-Make additional backup with Business Related tools.
Minimum monthly salary is 730 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
- High school
- English: B1
-be able to work in shifts (24x7 operation) based on team,
-IT basic skills,
-good level of communication skills.
The most trustworthy partner in
information and communication
T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom Aktiengesellschaft Group (DTAG). The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.
The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.
The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.
Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.