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Job-ID: 106716_EN_2

Senior Lead Incident Manager

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31//2019
Functional Area:
General Management
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General description

Telekom-IT at T-Systems Slovakia forms part of the Internal IT department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the Senior Lead Incident Manager (LIM) is responsible for managing high priority application and service outages of the TOP Elements from Deutsche Telekom worldwide. In case of an incident he/she is responsible for initiating and steering the incident solving procedure. Communication with the customer and coordination of management and technical units is required in order to solve the incident.

Accountabilities

  • Lead the incident resolution of all Major Incident Procedure qualified outages.
  • Steer technical and management units, manage customer expectations.
  • Define work streams, assign tasks and monitor the progress.
  • Report regularly on the incident resolution progress.
  • Moderate technical and management telephone conferences.
  • Take decisions required to quickly resolve the incident.
  • Identify and assess the risks during the Major Incident Procedure.
  • Identify and handle hierarchical escalation.
  • Document the progress and steps in IT Tools.

Other benefits

  • Cafeteria - individual benefit,
  • Trainings and development opportunities,
  • Discounts at various providers in Košice,
  • Possibility of Home office,
  • Pension savings contribution,
  • Meal vouchers contribution,
  • Teambuildings,
  • Extra vacation days,
  • Young and enthusiastic working environment,
  • Diversity Program,
  • Health Weeks,
  • Sport Activities,
  • Weekend Events,
  • Work life Coaching,
  • Doctors at workplace,
  • Credit card,
  • Metro card,
  • Referral bonus /financial/,
  • Rotations possibilities.

Requirements

Education

  • High School / University degree,

Experience

  • Minimum 2 Years’ experience working within an IT environment and with IT processes,
  • Understanding of ICT operation,
  • Overview of ITIL foundation an advantage,
  • Moderation skills required,

Languages

  • German –  minimum B2 (C1 or higher a distinct advantage),
  • English – minimum B1 (B2 or higher an advantage),

Others

  • Excellent communication and presentations skills,
  • Customer-oriented, self-initiative and enthusiastic mind set,
  • Analytical skills and able to comprehend complex systems,
  • Methodological and structured approach of work organization,
  • Result-oriented, determined, able to complete tasks on time and under pressure,
  • Intercultural experience (advantage),
  • Leadership skills.

Salary

Minimum monthly salary is 1 295 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Requirements

Education

  • High School / University degree,

Experience

  • Minimum 2 Years’ experience working within an IT environment and with IT processes,
  • Understanding of ICT operation,
  • Overview of ITIL foundation an advantage,
  • Moderation skills required,

Languages

  • German –  minimum B2 (C1 or higher a distinct advantage),
  • English – minimum B1 (B2 or higher an advantage),

Others

  • Excellent communication and presentations skills,
  • Customer-oriented, self-initiative and enthusiastic mind set,
  • Analytical skills and able to comprehend complex systems,
  • Methodological and structured approach of work organization,
  • Result-oriented, determined, able to complete tasks on time and under pressure,
  • Intercultural experience (advantage),
  • Leadership skills.

Salary

Minimum monthly salary is 1 295 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

  • Home office/mobile working possible

The most trustworthy partner in information and communication technologies.

T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group. The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.

The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.

The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.

Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.

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Jana Ficeková

jana.ficekova@t-systems.com

+800 80 056 056

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to get to the form for your personal details. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. This first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview.

Looking for tips for your application? Then take a look at the section called Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.

By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.
 

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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