Job-ID: 106716_EN_2
Senior Lead Incident Manager
General description
Telekom-IT at Deutsche Telekom IT & Telecommunications Slovakia forms part of the Internal IT department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the Senior Lead Incident Manager (LIM) is responsible for managing application and service outages in Deutsche Telekom AG. In case of an incident he/she is responsible for initiating and steering the incident solving procedure. Communication with the customer and coordination of all involved units is key task in order to solve the incident.
Accountabilities
- Lead the incident resolution procedure.Steer all involved units, manage customer expectations.
- Define work streams, assign tasks and monitor the progress.
- Report regularly on the incident resolution progress.
- Moderate telephone conferences.
- Take decisions required in order to speed up resolution of the incident.
- Identify and assess the risks during the Major Incident Procedure.
- Identify and handle hierarchical escalation according to defined matrix.
- Document the progress and steps in IT Tools.
Requirements
Education
- High School / University degree,
Experience
- Minimum 2 Years’ experience working within an IT environment and with IT processes,
- Understanding of ICT operation,
- Overview of ITIL foundation an advantage,
- Moderation skills required,
Languages
- German – minimum B2 (C1 or higher a distinct advantage),
- English – minimum B1 (B2 or higher an advantage),
Others
- Good communication and presentations skills,
- Customer-oriented, self-initiative and enthusiastic mind set,
- Analytical skills and able to comprehend situation,
- Methodological and structured approach of work organization,
- Result-oriented, determined, able to complete tasks on time and under pressure,
- Intercultural experience (advantage)
Benefits
- Cafeteria - individual benefit,
- Trainings and development opportunities,
- Discounts at various providers in Košice,
- Possibility of Home office,
- Pension savings contribution,
- Meal vouchers contribution,
- Teambuildings,
- Extra vacation days,
- Young and enthusiastic working environment,
- Diversity Program,
- Health Weeks,
- Sport Activities,
- Weekend Events,
- Work life Coaching,
- Doctors at workplace,
- Credit card,
- Referral bonus /financial/,
- Rotations possibilities.
Salary
Minimum monthly salary is 1 295 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Requirements
Education
- High School / University degree,
Experience
- Minimum 2 Years’ experience working within an IT environment and with IT processes,
- Understanding of ICT operation,
- Overview of ITIL foundation an advantage,
- Moderation skills required,
Languages
- German – minimum B2 (C1 or higher a distinct advantage),
- English – minimum B1 (B2 or higher an advantage),
Others
- Good communication and presentations skills,
- Customer-oriented, self-initiative and enthusiastic mind set,
- Analytical skills and able to comprehend situation,
- Methodological and structured approach of work organization,
- Result-oriented, determined, able to complete tasks on time and under pressure,
- Intercultural experience (advantage)
Deutsche Telekom IT & Telecommunications Slovakia s.r.o.
Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
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