Senior Lead Incident Manager
- #processincident
Your Tasks
General description
Manages, steers and coordinates contributing activities in resolution of CBI High incidents Acts in accordance of customer reference process, whilst observing related SLA’s and KPI’s to ensure incidents are resolved within time.
Accountabilities
- To qualify, validate, lead and escalate / deescalate major (CBI - High / Critical) incidents
- To open and lead technical conference calls
- To own and coordinate Incidents, whilst ensuring that key milestones, KPI’s and SLA’s are achieved
- To create and distribute ‘structured list’ communications to key stakeholders in line with ‘reference’ process, keeping them informed of progress for resolution
- Initiates root-cause analysis by providing information to Problem Management about major (CBI High / Critical) incidents which start the investigation into Problem tickets
- Lead incident resolution whilst ensuring that KPIs and SLA are achieved
Requirements
Education
- Master´s degree
Experience
- Minimum 2 Years’ experience working within Process- Organisation- and Quality Management
- Understanding of business environment and IT, processes, organization
- Intercultural experience (advantageous)
Soft skills
- Ability to work autonomously
- Results oriented, persevering, able to complete task on time under pressure
- Works on assigned tasks independently
- Customer oriented, initiative and enthusiastic
- Strong communication skills
- Analytical thinking
- Presentation skills
- Organisational skills
- Flexibility
- Stress resistance
Languages
- German - Upper Intermediate (B2)
- English - Upper Intermediate (B2)
Benefits
- Cafeteria - individual benefit,
- Trainings and development opportunities,
- Discounts at various providers in Košice,
- Possibility of Home office,
- Pension savings contribution,
- Meal vouchers contribution,
- Teambuildings,
- Extra vacation days,
- Young and enthusiastic working environment,
- Diversity Program,
- Health Weeks,
- Sport Activities,
- Weekend Events,
- Work life Coaching,
- Doctors at workplace,
- Credit card,
- Referral bonus /financial/,
- Rotations possibilities.
Salary
Minimum monthly salary is 1 295 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Your Profile
Requirements
Education
- Master´s degree
Experience
- Minimum 2 Years’ experience working within Process- Organisation- and Quality Management
- Understanding of business environment and IT, processes, organization
- Intercultural experience (advantageous)
Soft skills
- Ability to work autonomously
- Results oriented, persevering, able to complete task on time under pressure
- Works on assigned tasks independently
- Customer oriented, initiative and enthusiastic
- Strong communication skills
- Analytical thinking
- Presentation skills
- Organisational skills
- Flexibility
- Stress resistance
Languages
- German - Upper Intermediate (B2)
- English - Upper Intermediate (B2)
What we offer
-
Home office/mobile working possible
Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.
-
Canteen on-site
Healthy eating in the company of colleagues - our on-site canteen makes it possible. Here you can choose from a large selection of hot and cold dishes in comfort and only a few minutes away from your office.
About us
About us
Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Contact
Simona Čuchráčová
I’m your personal recruiter. Don’t hesitate to contact me.
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