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Hoettges

Job-ID: 120872_EN_2

Senior Operation Manager (Cloud Operation) (Budapest)

Company:
Deutsche Telekom Systems Solutions Hungary Kft.
Locations:
Budapest, Hungary
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2020
Functional Area:
ICT / IT Development
ICT / IT Operations
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Our team is looking for a Senior Operation Manager experienced in Cloud Operation to join us and support our growing customer base and their business needs!

Who are we? We as Managed Services @Open Telekom Cloud provide a service to manage the customer's infrastructure and the software components (OS, application, middleware and database). We provide End-to-End support for our customers. This includes infrastructure level such as Backup, Storage and Security.

We Lift & Shift workloads to the Open Telekom Cloud and providing application operation 24/7 in the cloud and enable the platform service by providing integration features to the existing customer landscape and other T-Systems portfolio elements.

Tasks:

  • Oversee the overall quality of the operation and customer experience.
  • Work closely with Architecture / engineering / operation team
  • Plan, control and be responsible for the provision of the scope of service within the specified time/quality/costs
  • Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise
  • Develop and maintain trusting relationships with key stakeholders and customer contacts, and identify opportunity to improve the fulfillment of the needs of our customer
  • Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation
  • Drive creation of quality initiatives, process change initiatives and other Lean/ITIL/SCRUM initiatives to enable their functional area and to meet and exceed business plans
  • Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
  • Additionally you will be involved in our Core Team where you will contribute to the development of new tools, standard services, processes and technology that make our teams more efficient and effective
  • Your role will be assisted by our Professional Lead and E2E Process Manager
  • You will support a medium sized team around 15+ people

Day-to-day activities:

  • Plans and supervise the colleagues in the operation
  • Drive the fulfilment of the demands of the customers
  • Provide overall contact regarding our operation to internal and external stakeholders
  • Regularly communicate performance trends and improvements to the organization
  • Establish, process and measure said KPIs, operational reports, etc
  • Provide operational documentation

Requirements:

  • At least 6 year of Operation Management experience. Strong process or engineering background with an ability to understand work flow and throughput in the operation.
  • Knowledge and proved experience with Cloud operation and technologies
    • Application operation with High Availability
    • Clusterization
    • Hybrid Cloud operation
    • Cloud native operation
    • CMDB
  • ITIL Foundation certificate, and/or equivalent work experience.
  • Excellent communication skills
  • Experience in optimizing operational processes
  • Advanced English language knowledge is a must

Advantages:

  • Experience in Agile, SCRUM and DevOps methodologies
  • Higher level ITIL certificate or work experience
  • Tooling experience: SM9, CMDB, Confluence, Jira
  • German knowledge

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 4500 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

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ITSH HR Recruitment Team

myhr_recruitment@telekom.com

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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