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Job-ID: 116527_EN_2

Service Chain Operation Manager (with german language)

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2020
Languages Required:
English, German
Functional Area:
ICT / IT Operations
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General description

  • Interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production.

Accountabilities

  • Responsible for service chains of a specific business service / application cross Unit level.
  • Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
  • Responsible for KPIs and SLAs / OLAs of the contracted services.
  • Accountable for technical content of operational / specialized technical concepts.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Plan the requirement for resourcing based on account needs
  • Steer the (Technical Layer) Operation Managers.
  • Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
  • Explanation of production options for SDM.
  • Accountable for the default reporting ordered by the SDM.
  • Monitor, manage and improve the efficiency of provided services.
  • Single point of contact towards the internal customer.
  • Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
  • Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
  • Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Other benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities 

Requirements

Education

  • High school

Experience

  • 4+ years of work experience (EG3) or vocational training with several years of work experience.

Languages

  • English B2+ 
  • German B2+ 

Others

  • Managerial experiences recommended
  • Effective communication
  • Presentation skills
  • Negotiations Skills - negotiates in a fair manner and achieves sustainable results
  • Financial overview
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation

Salary

Minimum base salary 1100 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Requirements

Education

  • High school

Experience

  • 4+ years of work experience (EG3) or vocational training with several years of work experience.

Languages

  • English B2+ 
  • German B2+ 

Others

  • Managerial experiences recommended
  • Effective communication
  • Presentation skills
  • Negotiations Skills - negotiates in a fair manner and achieves sustainable results
  • Financial overview
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation

Salary

Minimum base salary 1100 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

  • Home office/mobile working possible

  • Connection to public transport

  • Canteen on-site

com.coremedia.blueprint.cae.contentbeans.CMPictureImpl$$[id=556408]

Simona Vranovská

simona.vranovska@t-systems.com

Further career information

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Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

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You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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