Job offer

T-Systems Netherlands


Job-ID: 111658_EN_2

Service Chain Operation Manager

T-Systems Netherlands
The Hague, Netherlands
The Hague, Netherlands
Job level:
Employment type:
Full Time - Regular
Application Deadline:
Experience Required:
5 years and more
Languages Required:
Dutch, English
Amount of Travel:
Functional Area:
Customer Care
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Job profile

The Service Chain Operation Manager (SCOPM) is responsible for the service operation of the entire service chain with respect to the task assigned to him/her.

Goal: Provide his customer with stable services within his services chain meeting quality and cost requirements  and/while driving operational excellence in accordance to the delivery agreement.


In your position you are responsible for the following tasks:

  • Report and explain the performance of your service chains to the customer
  • Develop and implement service optimization measures within the service chain that includes steering of architects and remote management of near shore location(s).
  • Participates and approves solution design in bid phase including validation of contract amendments and contract-related changes   
  • Takes over the service chain from the transformation phase to the operating phase and controls the involved production units via the OPMs
  • Plans, controls and is responsible for the delivery of the E2E service in the required quality  within his/her service chain (that includes configuration database, reporting etc. )
  • Is responsible for maintaining the technical operational handbook and Delivery Agreement
  • Advises and supports the SDM with respect to commissioning and cost optimizing
  • Plans and develops efficiency-increasing measures and improvements in coordination with the SDM and in close collaboration with the OPM and is responsible for their implementation in Production (Service Improvement Plan)
  • Advises in the existing business towards SDM and end Customer. (customer facing meetings)
  • Creates cost and service transparency for the service chains towards Services (SDM) and Production
  • Embodies the local presence and the SPOC for Production in the service chain towards SDM and End-Customer.

Position Requirements

  • Excellent communicator with advanced presentation skills, as this is required towards customers, remote colleagues and senior management
  • Influencing skills motivates people
  • The ability to influence business-critical decision without hierarchical power
  • Result oriented, set goals to improve processes and results.
  • Competence to steer Service Chains (Financial and analytical skills) to adhere to Operational Excellence
  • Balanced focus on customers and Financials
  • Advisory/consultancy skills
  • Good interpersonal skills
  • Leadership skills
  • Able to translate the impact of technical issues on the customer business processes


Required expertise

  • University graduate degree (at least bachelor) or proven functional qualification
  • Professional experience of 3-5 years with steering (quality, finance, performance) complex service chains
  • Experience of functional steering of employees, also internationally and virtual teams
  • Extensive knowledge of ITIL Service Processes and it’s tooling (ITIL Foundation certified)
  • Knowledge of IT contract law and manager complex SLA’s
  • Knowledge of (TS) Financial Processes and steering
  • Extensive knowledge of Process improvements
  • Excellent written and oral communication skills in English.
  • Home office/mobile working possible

  • Canteen on-site

  • Flexible working hours

  • Training offers and allowances

  • Pension scheme

  • Employee discounts

  • Performance bonus

  • Holiday pay

  • Parking available

About T-Systems

Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.  T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.

Let us together shape the world of tomorrow!


MyHR Shared Service Center


Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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