Job offer

profile image

Your Tasks

Accountabilities

  • Responsible for service chains of a specific business service / product cross various organizational units.
  • Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
  • Responsible for KPIs and SLAs / OLAs of the contracted services.
  • Accountable for technical content of operational / specialized technical concepts.
  • Deliver input for resource planning to ensure operational stability.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance.
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Steer the respective Operation Managers.
  • Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
  • Explanation of production options for SDM.
  • Accountable for the default reporting ordered by the SDM.
  • Monitor, manage and improve the efficiency of provided services.
  • Single point of contact towards the internal customer.
  • Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional).
  • Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional).
  • Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional).

Requirements

  • Bachelors´s degree
  • 4 years experience
  • ITIL higher certification (advanced modules)
  • Financial literacy- Basic
  • Project management- Intermediate
  • Process overview- Advanced
  • Quality management- Intermediate

Languages

  • English- Upper intermediate (B2)

IT Technical skills

  • MS office- Advanced
  • Platform knowledge- Intermediate

Soft skills

  • Presentation skills- Advanced
  • Effective communication- Advanced
  • Negotiation skills - Advanced
  • Team work cooperation- Advanced
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Stress resistant
  • Customer, value, result and performance orientation

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Your Profile

Requirements

  • Bachelors´s degree
  • 4 years experience
  • ITIL higher certification (advanced modules)
  • Financial literacy- Basic
  • Project management- Intermediate
  • Process overview- Advanced
  • Quality management- Intermediate

Languages

  • English- Upper intermediate (B2)

IT Technical skills

  • MS office- Advanced
  • Platform knowledge- Intermediate

Soft skills

  • Presentation skills- Advanced
  • Effective communication- Advanced
  • Negotiation skills - Advanced
  • Team work cooperation- Advanced
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Stress resistant
  • Customer, value, result and performance orientation

What we offer

  • Home office/mobile working possible

    Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.

  • Canteen on-site

    Healthy eating in the company of colleagues - our on-site canteen makes it possible. Here you can choose from a large selection of hot and cold dishes in comfort and only a few minutes away from your office.

About us

About us

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Love Magenta

Contact

Noemi Evinová

Our Online Application Process

Similar Jobs

Back
PrintBookmark Share
Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.
Share
Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.