Service Chain Operations Manager

Job-ID: 197285

Service Chain Operations Manager

  • #english
  • #processoverview
  • #proactiveapproach
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• Bachelor's degree


• 4 years


• ITIL higher certification (advanced modules) 

IT Technical Skills

• Technical knowledge of the managed complex IT Infrastructures, preferably of DT-IT and DTAG

• Classic, Serverfarm, FCI, other cloud

• Knowledge of SOM@SAP order and ticket coordination

• Tool knowledge - Asset Manager, Service Manager, Snow, TS:NG

• Knowledge of concepts and principles of agile methods

• Cloud Knowledge AWS, FCI, OTC

• Knowledge of ITIL processes

• Technical Documentation

• Advanced technical knowledge of technical landscapes

Soft Skills

• Effective customer/communication

• Good knowledge of German and English

• Cross-border cooperation

• Presentation skills

• Proactive approach
• Ability to work in team
• Willingness to change, flexibility
• Customer, value, result and performance orientation
• Willingness to work as SRE for process optimization

Financial Skills

• Financial literacy - Basic

Other Skills

• Project management - Intermediate

• Process overview - Advanced

• Quality management - Intermediate

• Leadership skills - Advanced


• English - Upper intermediate (B2)

What we offer

  • Home office/mobile working possible

    Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.

  • Flexible working hours

    Room for professional and private challenges - with our flexible working time models, we offer the opportunity to work self-determined. Exactly as it suits life and your current situation.

  • Employee discounts

    Products and services at a discount - our employees receive discounts in the fixed network, Internet, mobile communications, TV and Smarthome sectors. Family and friends also benefit from many offers.

About us

About us

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020. Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association. Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Lucia Gbúrová


Lucia Gbúrová

I’m your personal recruiter. Don’t hesitate to contact me.

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